Error 0 (cannot connect to database)

Product Support
1

Hi,



I did not change anythibg (only thing happening are the default cron jobs every 12 hours) and now i can not access mautic anymore. I get a connection error #0.



Anyine know what this means and how to solve it?

2

Hi,

I did not change anythibg (only thing happening are the default cron jobs every 12 hours) and now i can not access mautic anymore. I get a connection error #0.

Anyine know what this means and how to solve it?

3

Maybe your MySql server is down. Contact your server provider and ask him for help. It doesn’t seem like a Mautic issue.

4

After about a week of Mautic working well, I’m receiving the same error “Database connection error (code #0)”. MySql server is working fine, I use Bluehost.

5

How can you tell MySQL server is working fine? Not doubting you but trying to determine what we can test to fix the problem.

6

My Wordpress website that Mautic is attached to is working fine.

7

My host, Bluehost, and I have been unable to find any issues with the database that was created for Mautic. As I mentioned, Mautic was working great for about a week. Bluehost indicated that the error page at http://www.walterlis.com/mautic/ is not something they would have in use.

8

Ok, Mautic clearly cannot connect to the database. These are the steps I’d take:

  1. Clear the cache (remove the app/cache folder). Did it help?
  2. Check the logs. PHP error log and the Mautic log in the app/logs folder. Is there some error message?
  3. Check the database login information in the app/config/local.php file. Clear the cache if you change some value in it.
9

None of these three options worked, so I just reinstalled Mautic. It’s working now, so hopefully the previous issue won’t resurface.

10

I got this error when updating from Mautic 1.4 to 2.1, I had to update my build of PHP during the process.
I enabled the PDO_mysql extension, and it works!

11

[quote=14698:@bryanmcg]I got this error when updating from Mautic 1.4 to 2.1, I had to update my build of PHP during the process.
I enabled the PDO_mysql extension, and it works![/quote]

Hi There,
can you pls specify what did you do to get it working.
I got the same problem here.
I actually deleted 1.4 completed and tried to install 2.1 from scratch. PHP 7.0.9
The error is
Database connection error (code #0)

Looking at phpinfo() it appears that
pdo is enabled and so is pdo_mysql
mysqlnd 5.0.12-dev - 20150407

12

I got this error and Just restarted my server and it is working.