Your software
My Mautic version is: v3.1.2
My PHP version is: 7.3.24
My Database type and version is: MySQL
Your problem
My problem is: My mautic site crashed after i cleared the cache. I am using filezilla to navigate. I am a marketer, so i am not very familiar with servers, databases and coding. i do know how to read codes though. if someone has encountered that error please let me know how you fixed it.
These errors are showing in the log: [2022-05-02 22:29:31] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\FatalErrorException: “Compile Error: require(): Failed opening required ‘/var/www/html/marketing/var/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/share/php’)” at /var/www/html/marketing/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php line 206 {“exception”:"[object] (Symfony\Component\Debug\Exception\FatalErrorException(code: 0): Compile Error: require(): Failed opening required ‘/var/www/html/marketing/var/cache/prod/doctrine/orm/Proxies/__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/share/php’) at /var/www/html/marketing/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php:206)"}
Steps I have tried to fix the problem:
Already followed the steps here Troubleshooting | Mautic
but nothing seems to work out.