Duplicate emails: Sending multithreads. When the threads end, broadcast:send continues sending

Community Blog
1

We configured the threads (4 in total) to send faster in the same second. It turns out that when the threads end, broadcast:send continues sending to the same contacts, duplicating the emails. I disabled all crons and requested a new broad schedule. Even with cron disabled, broadcast:send is sent, thus sending broad. How to abort broadcadast:send so it doesn’t send automatically. And to send only through the threads as below.

          • /usr/local/bin/php /var/www/html/bin/console mautic:emails:send --time-limit=1 --lock-name=envio1 > /var/log/cron. pipe 2>&1
          • /usr/local/bin/php /var/www/html/bin/console mautic:emails:send --time-limit=1 --lock-name=envio2 > /var/log/cron. pipe 2>&1
          • /usr/local/bin/php /var/www/html/bin/console mautic:emails:send --time-limit=1 --lock-name=envio3 > /var/log/cron. pipe 2>&1
          • /usr/local/bin/php /var/www/html/bin/console mautic:emails:send --time-limit=1 --lock-name=envio4 > /var/log/cron. pipe 2>&1
            0.15,30.45 * * * * /usr/local/bin/php /var/www/html/bin/console mautic:broadcasts:send --max-threads=4 --thread-id=1 – limit=5 --bypass-locking >> /var/log/cron.pipe 2>&1
            0.15,30.45 * * * * /usr/local/bin/php /var/www/html/bin/console mautic:broadcasts:send --max-threads=4 --thread-id=2 – limit=5 --bypass-locking >> /var/log/cron.pipe 2>&1
            0.15,30.45 * * * * /usr/local/bin/php /var/www/html/bin/console mautic:broadcasts:send --max-threads=4 --thread-id=3 – limit=5 --bypass-locking >> /var/log/cron.pipe 2>&1
            0.15,30.45 * * * * /usr/local/bin/php /var/www/html/bin/console mautic:broadcasts:send --max-threads=4 --thread-id=4 – limit=5 --bypass-locking >> /var/log/cron.pipe 2>&1
2

The processing ID [9867] at the end is the sending that it makes and was not supposed to do
Aug 13 21:45:12 mail postfix/submission/smtpd[9859]: 84E4B80214: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:14 mail postfix/submission/smtpd[9867]: 3048B80211: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:14 mail postfix/submission/smtpd[9868]: 4B1DA80214: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:14 mail postfix/submission/smtpd[9869]: 516A88021E: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:14 mail postfix/submission/smtpd[9871]: 685AC80225: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:14 mail postfix/submission/smtpd[9870]: 7BC2B8022B: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:14 mail postfix/submission/smtpd[9867]: D6BD38022C: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:14 mail postfix/submission/smtpd[9869]: F2EA280211: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:15 mail postfix/submission/smtpd[9868]: 001088022F: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:15 mail postfix/submission/smtpd[9871]: 1B0FF80214: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:15 mail postfix/submission/smtpd[9870]: 2E20B80230: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:15 mail postfix/submission/smtpd[9867]: ADC198021E: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:15 mail postfix/submission/smtpd[9869]: C8E0880225: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:15 mail postfix/submission/smtpd[9868]: D0FAD8022B: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:15 mail postfix/submission/smtpd[9871]: EB9758022C: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:16 mail postfix/submission/smtpd[9870]: 0A6CE80211: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:16 mail postfix/submission/smtpd[9867]: 8516380214: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:16 mail postfix/submission/smtpd[9869]: A90E28021E: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:16 mail postfix/submission/smtpd[9868]: AE4E28022F: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:16 mail postfix/submission/smtpd[9871]: C9BEF80230: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:16 mail postfix/submission/smtpd[9870]: DD2D680225: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:17 mail postfix/submission/smtpd[9867]: 5B19180211: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:17 mail postfix/submission/smtpd[9869]: 805C080214: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:17 mail postfix/submission/smtpd[9871]: A7C118022C: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:17 mail postfix/submission/smtpd[9870]: BA9DA8021E: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:18 mail postfix/submission/smtpd[9867]: 3241280225: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:19 mail postfix/submission/smtpd[9867]: 090E080211: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:19 mail postfix/submission/smtpd[9867]: D35AC80214: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:20 mail postfix/submission/smtpd[9867]: A8C7B80211: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:21 mail postfix/submission/smtpd[9867]: 7E8C880214: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:22 mail postfix/submission/smtpd[9867]: 5551D80211: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:23 mail postfix/submission/smtpd[9867]: 2A59480214: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:24 mail postfix/submission/smtpd[9867]: 011BA80211: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:24 mail postfix/submission/smtpd[9867]: CB9D280214: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:25 mail postfix/submission/smtpd[9867]: A0E9780211: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:26 mail postfix/submission/smtpd[9867]: 7642980214: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:27 mail postfix/submission/smtpd[9867]: 4D25D8021E: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:28 mail postfix/submission/smtpd[9867]: 2248880214: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com
Aug 13 21:45:28 mail postfix/submission/smtpd[9867]: EC6E58021E: client=mautic.gogle.com.br[000.111.225.333], sasl_method=LOGIN, sasl_username=mkt
@digitenews.com

3

Hi!

What I can tell:

  1. Why do you send multi thread if you send only 5 emails in 15 min / thread?
  2. Why do you bypass locking? This will result in double sends
  3. Are you clicking on the 'Send button as well" or open a sending window in Mautic (Publish up / Down)

Is this Mautic 4 or 5? What is the Exact version?

Joey