Hi all, I set up Mautic on my server, do the CRON jobs and all but, when I want to send an email, it doesnt work. I use Sendgrid services to send it and when I want to connect it’s show me this error (pass and Id are well registred): Unable to connect with TLS encryption Log data: ++ Start…

Hi all, I set up Mautic on my server, do the CRON jobs and all but, when I want to send an email, it doesnt work. I use Sendgrid services to send it and when I want to connect it’s show me this error (pass and Id are well registred): Unable to connect with TLS encryption Log data: ++ Starting Maut…

The error message says: Try a different encryption or a port number.

Hi escopecz, Thanks to always reply :slight_smile: can you be a bit more specific, I’m learning and sometimes can be a bit difficult to me. Ok, I need to change TLS, should it be: from Mautic? from my server? from sendgrid? On Mautic, I just have option to change “Service to send mail through”.…

I’m no expert for email configuration. All I have is google search . From the <a href="https://sendgrid.com/docs/Integrate/index.html?ls=Advertisement&cid=70180000000cl5Z&lsd=adwords&kw=Sendgrid%20smtp&mt=e&gaid=Integration_Sitelink&mc=Paid%20Search&mcd=AdWords&keyword=sendgrid%20smtp&network=g&matchtype=e&mobile=&content=&search=1&cvosrc=PPC.Google.sendgrid%20smtp&cvo_cid=Integration_Sitelink&gclid=Cj0KEQiApruyBRCFqoDu1pbk9rkBEiQAF8EFdZPQBt3fGxrQgkYdLB7bxGmBDs-McRyP26_5xdYATVsaAn0_8P8HAQ" data-bbcode="true" rel="nofollow noopener">Sendgrid docs : [quote]Change your SMTP username and password to your SendGrid credentials Set the server host name to smtp.sendgrid.net Use ports 25 or 587 for plain/TLS connections and port 465 for SSL connections[/quot…

hi Escopecz, I check this doc and change the port from 465 to 587 but still don’t work. The strange things is when I install Mautic, the Sendgrid conection was working. But now, not possible to use it. Can it be something wrong configurated on my server? Usualy Mautic should use HTTPS? Thx

Check the Mautic logs (app/logs dir) and server logs for a PHP error.

I am using a shared host (1and1) so found that in order to connect to Sendgrid, I have to select “Other SMTP Server” in Mautic then configured as follow: SMTP host: smtp.sendgrid.net TSL encryption SMTP port: 2525 username and password as usual. Hope this helps. Kind regards, Linh

Glad to have helped :slight_smile:

Email sending problem

Product Support

Blancher November 23, 2015, 4:16pm 9

Hi Linh,

Nice!!! It’s works perfectly!!!

Tnaks a lot
Loic

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Email sending problem

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