Mautic Community Forums

Email template not saving and close after edit

Your software
My Mautic version is: v4.0.1
My PHP version is: 7.4.24
My Database type and version is: 10.3.31-MariaDB-log-cll-lve

Your problem
My problem is:
Have installed Mautic on a subdomain in a shared hosting by Namecheap and everything is working fine except that I cant save templates after editing and thereby causing all messages blank when sent as email.

Please I need help.

I even have to switch from the new grapejs to the mautic builder but still facing the same challenge

I will appreciate your assistance.

Thank you

These errors are showing in the log: Below is the log:

[2021-10-15 12:00:06] mautic.NOTICE: RuntimeException: An integration must be specified (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/app/bundles/PluginBundle/Command/FetchLeadsCommand.php line 94 while running console command mautic:integration:fetchleads [2021-10-15 12:00:06] mautic.WARNING: Command mautic:integration:fetchleads exited with status code 1 [2021-10-15 12:00:08] mautic.NOTICE: RuntimeException: An integration must be specified (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/app/bundles/PluginBundle/Command/FetchLeadsCommand.php line 94 while running console command mautic:integration:fetchleads [2021-10-15 12:00:08] mautic.WARNING: Command mautic:integration:fetchleads exited with status code 1 [2021-10-15 12:00:27] mautic.NOTICE: Symfony\Component\Console\Exception\NamespaceNotFoundException: There are no commands defined in the “mautic:leadlists” namespace. Did you mean one of these? mautic mautic:assets mautic:broadcasts mautic:cache mautic:campaigns mautic:citrix mautic:contacts mautic:custom-field mautic:donotsell mautic:email mautic:emails mautic:install mautic:integration mautic:integration:pipedrive mautic:integrations mautic:iplookup mautic:maintenance mautic:marketplace mautic:max-mind mautic:messages mautic:plugins mautic:queue mautic:reports mautic:segments mautic:social mautic:theme mautic:transifex mautic:unusedip mautic:update mautic:webhooks (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/vendor/symfony/console/Application.php line 604 while running console command UNKNOWN [2021-10-15 12:10:08] mautic.NOTICE: RuntimeException: An integration must be specified (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/app/bundles/PluginBundle/Command/FetchLeadsCommand.php line 94 while running console command mautic:integration:fetchleads [2021-10-15 12:10:08] mautic.WARNING: Command mautic:integration:fetchleads exited with status code 1 [2021-10-15 12:10:33] mautic.NOTICE: Symfony\Component\Console\Exception\NamespaceNotFoundException: There are no commands defined in the “mautic:leadlists” namespace. Did you mean one of these? mautic mautic:assets mautic:broadcasts mautic:cache mautic:campaigns mautic:citrix mautic:contacts mautic:custom-field mautic:donotsell mautic:email mautic:emails mautic:install mautic:integration mautic:integration:pipedrive mautic:integrations mautic:iplookup mautic:maintenance mautic:marketplace mautic:max-mind mautic:messages mautic:plugins mautic:queue mautic:reports mautic:segments mautic:social mautic:theme mautic:transifex mautic:unusedip mautic:update mautic:webhooks (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/vendor/symfony/console/Application.php line 604 while running console command UNKNOWN [2021-10-15 12:10:47] mautic.NOTICE: RuntimeException: An integration must be specified (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/app/bundles/PluginBundle/Command/FetchLeadsCommand.php line 94 while running console command mautic:integration:fetchleads [2021-10-15 12:10:47] mautic.WARNING: Command mautic:integration:fetchleads exited with status code 1 [2021-10-15 12:20:04] mautic.NOTICE: RuntimeException: An integration must be specified (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/app/bundles/PluginBundle/Command/FetchLeadsCommand.php line 94 while running console command mautic:integration:fetchleads [2021-10-15 12:20:04] mautic.WARNING: Command mautic:integration:fetchleads exited with status code 1 [2021-10-15 12:20:17] mautic.NOTICE: RuntimeException: An integration must be specified (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/app/bundles/PluginBundle/Command/FetchLeadsCommand.php line 94 while running console command mautic:integration:fetchleads [2021-10-15 12:20:17] mautic.WARNING: Command mautic:integration:fetchleads exited with status code 1 [2021-10-15 12:20:49] mautic.NOTICE: Symfony\Component\Console\Exception\NamespaceNotFoundException: There are no commands defined in the “mautic:leadlists” namespace. Did you mean one of these? mautic mautic:assets mautic:broadcasts mautic:cache mautic:campaigns mautic:citrix mautic:contacts mautic:custom-field mautic:donotsell mautic:email mautic:emails mautic:install mautic:integration mautic:integration:pipedrive mautic:integrations mautic:iplookup mautic:maintenance mautic:marketplace mautic:max-mind mautic:messages mautic:plugins mautic:queue mautic:reports mautic:segments mautic:social mautic:theme mautic:transifex mautic:unusedip mautic:update mautic:webhooks (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/vendor/symfony/console/Application.php line 604 while running console command UNKNOWN [2021-10-15 12:30:04] mautic.NOTICE: RuntimeException: An integration must be specified (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/app/bundles/PluginBundle/Command/FetchLeadsCommand.php line 94 while running console command mautic:integration:fetchleads [2021-10-15 12:30:04] mautic.WARNING: Command mautic:integration:fetchleads exited with status code 1 [2021-10-15 12:30:04] mautic.NOTICE: Symfony\Component\Console\Exception\NamespaceNotFoundException: There are no commands defined in the “mautic:leadlists” namespace. Did you mean one of these? mautic mautic:assets mautic:broadcasts mautic:cache mautic:campaigns mautic:citrix mautic:contacts mautic:custom-field mautic:donotsell mautic:email mautic:emails mautic:install mautic:integration mautic:integration:pipedrive mautic:integrations mautic:iplookup mautic:maintenance mautic:marketplace mautic:max-mind mautic:messages mautic:plugins mautic:queue mautic:reports mautic:segments mautic:social mautic:theme mautic:transifex mautic:unusedip mautic:update mautic:webhooks (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/vendor/symfony/console/Application.php line 604 while running console command UNKNOWN [2021-10-15 12:30:36] mautic.NOTICE: RuntimeException: An integration must be specified (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/app/bundles/PluginBundle/Command/FetchLeadsCommand.php line 94 while running console command mautic:integration:fetchleads [2021-10-15 12:30:36] mautic.WARNING: Command mautic:integration:fetchleads exited with status code 1 [2021-10-15 12:40:02] mautic.NOTICE: RuntimeException: An integration must be specified (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/app/bundles/PluginBundle/Command/FetchLeadsCommand.php line 94 while running console command mautic:integration:fetchleads [2021-10-15 12:40:02] mautic.WARNING: Command mautic:integration:fetchleads exited with status code 1 [2021-10-15 12:40:16] mautic.NOTICE: RuntimeException: An integration must be specified (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/app/bundles/PluginBundle/Command/FetchLeadsCommand.php line 94 while running console command mautic:integration:fetchleads [2021-10-15 12:40:16] mautic.WARNING: Command mautic:integration:fetchleads exited with status code 1 [2021-10-15 12:40:31] mautic.NOTICE: Symfony\Component\Console\Exception\NamespaceNotFoundException: There are no commands defined in the “mautic:leadlists” namespace. Did you mean one of these? mautic mautic:assets mautic:broadcasts mautic:cache mautic:campaigns mautic:citrix mautic:contacts mautic:custom-field mautic:donotsell mautic:email mautic:emails mautic:install mautic:integration mautic:integration:pipedrive mautic:integrations mautic:iplookup mautic:maintenance mautic:marketplace mautic:max-mind mautic:messages mautic:plugins mautic:queue mautic:reports mautic:segments mautic:social mautic:theme mautic:transifex mautic:unusedip mautic:update mautic:webhooks (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/vendor/symfony/console/Application.php line 604 while running console command UNKNOWN [2021-10-15 12:50:12] mautic.NOTICE: RuntimeException: An integration must be specified (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/app/bundles/PluginBundle/Command/FetchLeadsCommand.php line 94 while running console command mautic:integration:fetchleads [2021-10-15 12:50:12] mautic.WARNING: Command mautic:integration:fetchleads exited with status code 1 [2021-10-15 12:50:33] mautic.NOTICE: RuntimeException: An integration must be specified (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/app/bundles/PluginBundle/Command/FetchLeadsCommand.php line 94 while running console command mautic:integration:fetchleads [2021-10-15 12:50:33] mautic.WARNING: Command mautic:integration:fetchleads exited with status code 1 [2021-10-15 12:50:42] mautic.NOTICE: Symfony\Component\Console\Exception\NamespaceNotFoundException: There are no commands defined in the “mautic:leadlists” namespace. Did you mean one of these? mautic mautic:assets mautic:broadcasts mautic:cache mautic:campaigns mautic:citrix mautic:contacts mautic:custom-field mautic:donotsell mautic:email mautic:emails mautic:install mautic:integration mautic:integration:pipedrive mautic:integrations mautic:iplookup mautic:maintenance mautic:marketplace mautic:max-mind mautic:messages mautic:plugins mautic:queue mautic:reports mautic:segments mautic:social mautic:theme mautic:transifex mautic:unusedip mautic:update mautic:webhooks (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/vendor/symfony/console/Application.php line 604 while running console command UNKNOWN [2021-10-15 13:00:09] mautic.NOTICE: RuntimeException: An integration must be specified (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/app/bundles/PluginBundle/Command/FetchLeadsCommand.php line 94 while running console command mautic:integration:fetchleads [2021-10-15 13:00:09] mautic.WARNING: Command mautic:integration:fetchleads exited with status code 1 [2021-10-15 13:00:46] mautic.NOTICE: Symfony\Component\Console\Exception\NamespaceNotFoundException: There are no commands defined in the “mautic:leadlists” namespace. Did you mean one of these? mautic mautic:assets mautic:broadcasts mautic:cache mautic:campaigns mautic:citrix mautic:contacts mautic:custom-field mautic:donotsell mautic:email mautic:emails mautic:install mautic:integration mautic:integration:pipedrive mautic:integrations mautic:iplookup mautic:maintenance mautic:marketplace mautic:max-mind mautic:messages mautic:plugins mautic:queue mautic:reports mautic:segments mautic:social mautic:theme mautic:transifex mautic:unusedip mautic:update mautic:webhooks (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/vendor/symfony/console/Application.php line 604 while running console command UNKNOWN [2021-10-15 13:00:50] mautic.NOTICE: RuntimeException: An integration must be specified (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/app/bundles/PluginBundle/Command/FetchLeadsCommand.php line 94 while running console command mautic:integration:fetchleads [2021-10-15 13:00:50] mautic.WARNING: Command mautic:integration:fetchleads exited with status code 1 [2021-10-15 13:10:07] mautic.NOTICE: RuntimeException: An integration must be specified (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/app/bundles/PluginBundle/Command/FetchLeadsCommand.php line 94 while running console command mautic:integration:fetchleads [2021-10-15 13:10:07] mautic.WARNING: Command mautic:integration:fetchleads exited with status code 1 [2021-10-15 13:10:30] mautic.NOTICE: Symfony\Component\Console\Exception\NamespaceNotFoundException: There are no commands defined in the “mautic:leadlists” namespace. Did you mean one of these? mautic mautic:assets mautic:broadcasts mautic:cache mautic:campaigns mautic:citrix mautic:contacts mautic:custom-field mautic:donotsell mautic:email mautic:emails mautic:install mautic:integration mautic:integration:pipedrive mautic:integrations mautic:iplookup mautic:maintenance mautic:marketplace mautic:max-mind mautic:messages mautic:plugins mautic:queue mautic:reports mautic:segments mautic:social mautic:theme mautic:transifex mautic:unusedip mautic:update mautic:webhooks (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/vendor/symfony/console/Application.php line 604 while running console command UNKNOWN [2021-10-15 13:10:32] mautic.NOTICE: RuntimeException: An integration must be specified (uncaught exception) at /home/melvinmayard/email.primelifeenterprise.co.uk/app/bundles/PluginBundle/Command/FetchLeadsCommand.php line 94 while running console command mautic:integration:fetchleads [2021-10-15 13:10:32] mautic.WARNING: Command mautic:integration:fetchleads exited with status code 1

Steps I have tried to fix the problem: I followed the debugging procedure by clearing cache, update the database schema, etc.

Hi, this usually happens when you have in the first line in your email code. Is this the case?

I didn’t get your question sir,
Can you please elaborate more

you can check this short video to see exactly what I was trying to explain

{webview_text}

Hi {contactfield=firstname},

Thanks for signing up to receive FREE ebooks and FREE digital training video courses to develop yourself as an entrepreneur. 

Select a gift from the link based on your chosen category.     
 

DOWNLOAD

Please check your email regularly for further gifts. 
We wish you a successful and enjoyable entrepreneurial journey.

Melvin Mayard 
Founder & CEO 
EntrepreneurEducation.co.uk

 

ENTREPRENEUR EDUCATION

25a Peel Rd, Bootle, United Kingdom

{unsubscribe_text}

Hi, are you sure you are using 4.0.1 ? Not 4.0.0 ?
Joey

v4.0.1

Its written on the right side of the footer

Okay, based on your video this should be a:

  1. permission error (make sure you chown your mautic dir)
  2. wordfence or other evil wp plugin stops that ajax save to complete.

When you save the template - do yo u see errors in your javascript console?

there no error on the log, as for javascript console i dont know how to check that

Please can you give me a guide on how to do these:

  1. permission error (make sure you chown your mautic dir)
  2. wordfence or other evil wp plugin stops that ajax save to complete.

I can’t really. You should ask the person who maintains your Mautic.
It’s just too complicated to explain in few words or video.