Unable to save emails

rodfarrell · January 11, 2022, 2:53am

Your software
My Mautic version is: 4.1.1
My PHP version is: 7.4.27
My Database type and version is: 10.3.32-MariaDB pdo_mysql

Your problem
My problem is: Trying to save an email triggers a 403 error. 10.3.32-MariaDB

These errors are showing in the log: None

Steps I have tried to fix the problem: I have spent two days with the hosting provider whitelisting mod security rules but new ones keep getting triggered. Is Mautic really this bad for triggering security? I really want to support the project but it seems that if it is necessary to disable so many security rules to make anything work there is an underlying problem. I am open to suggestions. Is there possible configuration settings that I have messed up or some other factor? At this stage I am looking at other software options but would much rather support open source.

joeyk · January 11, 2022, 5:31am

Do you have wordpress running on the same server?

rodfarrell · January 11, 2022, 11:28pm

No, Joomla

rodfarrell · January 14, 2022, 12:02am

Eventually host support was able to whitelist enough rules to get the application to work.

joeyk · January 14, 2022, 5:53am

Hi, yeah I was suspecting Wordfence firewall settings but I guess it was a host level firewall. Good job figuring it out.

toluwalogo · March 30, 2022, 1:42pm

Good day. I have a similar problem. Mine is that clicking “save and close” does nothing, hence the email is not saved. Pls help. Thank you.

mzagmajster · March 30, 2022, 2:10pm

Does anything show in Mautic or webserver logs?

toluwalogo · March 30, 2022, 6:22pm

I have access to my weblogs, and everything seems fine, I might be wrong though. Should I post them here?

mzagmajster · March 30, 2022, 9:58pm

When you say weblogs you mean web server like (apache, nginx) or mautic application logs that are located in: /var/logs folder? And yes if you can please post the logs so that the person offering support gets a hint of what goes on behind the scene.

toluwalogo · March 30, 2022, 11:48pm

Here are my logs from var/log, but they appear to have been on 26/03/22. But then the issue was on 30/03/22 in which clicking “save and close” doesn’t save the email I am creating.

[2022-03-26 10:38:21] mautic.ERROR: [MAIL ERROR] Connection could not be established with host  :stream_socket_client(): php_network_getaddresses: getaddrinfo failed: Name or service not known Log data: ++ Starting Swift_Transport_EsmtpTransport !! Connection could not be established with host  :stream_socket_client(): php_network_getaddresses: getaddrinfo failed: Name or service not known (code: 0) (send); admin@mautic.toluwalogo.com {"exception":"[object] (Swift_TransportException(code: 0): Connection could not be established with host  :stream_socket_client(): php_network_getaddresses: getaddrinfo failed: Name or service not known\nLog data:\n++ Starting Swift_Transport_EsmtpTransport\n!! Connection could not be established with host  :stream_socket_client(): php_network_getaddresses: getaddrinfo failed: Name or service not known (code: 0) at /home/toluamqq/mautic/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Plugins/LoggerPlugin.php:124)"} []
[2022-03-26 10:50:31] mautic.ERROR: [MAIL ERROR] Connection could not be established with host  :stream_socket_client(): php_network_getaddresses: getaddrinfo failed: Name or service not known Log data: ++ Starting Swift_Transport_EsmtpTransport !! Connection could not be established with host  :stream_socket_client(): php_network_getaddresses: getaddrinfo failed: Name or service not known (code: 0) (send); admin@mautic.toluwalogo.com {"exception":"[object] (Swift_TransportException(code: 0): Connection could not be established with host  :stream_socket_client(): php_network_getaddresses: getaddrinfo failed: Name or service not known\nLog data:\n++ Starting Swift_Transport_EsmtpTransport\n!! Connection could not be established with host  :stream_socket_client(): php_network_getaddresses: getaddrinfo failed: Name or service not known (code: 0) at /home/toluamqq/mautic/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Plugins/LoggerPlugin.php:124)"} []

toluwalogo · March 30, 2022, 11:54pm

Here are my raw access logs. Remember, the issue occurred on 30/03/22

102.89.3.202 - - [30/Mar/2022:09:11:01 -0400] "POST /s/login_check HTTP/1.1" 302 176 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.202 - - [30/Mar/2022:09:11:02 -0400] "GET /s/dashboard HTTP/1.1" 200 47149 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.202 - - [30/Mar/2022:09:11:05 -0400] "GET /s/dashboard/widget/1?ignoreAjax=true&_=1648645863134&mauticUserLastActive=2&mauticLastNotificationId= HTTP/1.1" 200 3757 "https://mautic.toluwalogo.com/s/dashboard" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.202 - - [30/Mar/2022:09:11:05 -0400] "GET /s/dashboard/widget/2?ignoreAjax=true&_=1648645863135&mauticUserLastActive=2&mauticLastNotificationId= HTTP/1.1" 200 3751 "https://mautic.toluwalogo.com/s/dashboard" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.202 - - [30/Mar/2022:09:11:05 -0400] "GET /s/dashboard/widget/5?ignoreAjax=true&_=1648645863138&mauticUserLastActive=2&mauticLastNotificationId= HTTP/1.1" 200 2487 "https://mautic.toluwalogo.com/s/dashboard" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.202 - - [30/Mar/2022:09:11:05 -0400] "GET /s/dashboard/widget/3?ignoreAjax=true&_=1648645863136&mauticUserLastActive=2&mauticLastNotificationId= HTTP/1.1" 200 3759 "https://mautic.toluwalogo.com/s/dashboard" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.18 - - [30/Mar/2022:09:12:24 -0400] "GET /s/emails?_=1648645863139&mauticUserLastActive=81&mauticLastNotificationId= HTTP/1.1" 200 11420 "https://mautic.toluwalogo.com/s/dashboard" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.18 - - [30/Mar/2022:09:12:36 -0400] "GET /s/ajax?action=email:getBuilderTokens&_=1648645863141&mauticUserLastActive=93&mauticLastNotificationId= HTTP/1.1" 200 2149 "https://mautic.toluwalogo.com/s/emails/new" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.18 - - [30/Mar/2022:09:12:36 -0400] "GET /s/grapesjsbuilder/email/new_6cbcf6f8572101532a7627c0524e200f014d6265?template=blank&_=1648645863142&mauticUserLastActive=93&mauticLastNotificationId= HTTP/1.1" 200 1596 "https://mautic.toluwalogo.com/s/emails/new" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.18 - - [30/Mar/2022:09:13:03 -0400] "GET /s/emails/new HTTP/1.1" 200 297367 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.202 - - [30/Mar/2022:09:14:15 -0400] "GET /s/emails/new HTTP/1.1" 200 297367 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.18 - - [30/Mar/2022:09:17:05 -0400] "POST /s/emails/new?mauticUserLastActive=362&mauticLastNotificationId= HTTP/1.1" 403 1229 "https://mautic.toluwalogo.com/s/emails/new" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.2.153 - - [30/Mar/2022:09:17:55 -0400] "POST /s/emails/new?mauticUserLastActive=412&mauticLastNotificationId= HTTP/1.1" 403 1229 "https://mautic.toluwalogo.com/s/emails/new" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.202 - - [30/Mar/2022:09:10:49 -0400] "GET / HTTP/1.1" 302 150 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.202 - - [30/Mar/2022:09:10:50 -0400] "GET /s/dashboard HTTP/1.1" 302 169 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.202 - - [30/Mar/2022:09:10:50 -0400] "GET /s/login HTTP/1.1" 200 3338 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.202 - - [30/Mar/2022:09:11:05 -0400] "GET /s/dashboard/widget/4?ignoreAjax=true&_=1648645863137&mauticUserLastActive=2&mauticLastNotificationId= HTTP/1.1" 200 2324 "https://mautic.toluwalogo.com/s/dashboard" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.18 - - [30/Mar/2022:09:12:30 -0400] "GET /s/emails/new?_=1648645863140&mauticUserLastActive=88&mauticLastNotificationId= HTTP/1.1" 200 2003741 "https://mautic.toluwalogo.com/s/emails" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.2.153 - - [30/Mar/2022:09:17:40 -0400] "POST /s/emails/new?mauticUserLastActive=397&mauticLastNotificationId= HTTP/1.1" 403 1229 "https://mautic.toluwalogo.com/s/emails/new" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.202 - - [30/Mar/2022:09:20:30 -0400] "POST /s/emails/new?mauticUserLastActive=567&mauticLastNotificationId= HTTP/1.1" 403 1229 "https://mautic.toluwalogo.com/s/emails/new" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.18 - - [30/Mar/2022:09:26:01 -0400] "GET /s/emails?_=1648645863143&mauticUserLastActive=898&mauticLastNotificationId= HTTP/1.1" 200 11420 "https://mautic.toluwalogo.com/s/emails/new" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.18 - - [30/Mar/2022:09:26:18 -0400] "GET /s/emails/new?_=1648645863144&mauticUserLastActive=915&mauticLastNotificationId= HTTP/1.1" 200 2003741 "https://mautic.toluwalogo.com/s/emails" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.18 - - [30/Mar/2022:09:26:36 -0400] "GET /s/forms?_=1648645863148&mauticUserLastActive=933&mauticLastNotificationId= HTTP/1.1" 200 29953 "https://mautic.toluwalogo.com/s/emails" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.18 - - [30/Mar/2022:09:26:50 -0400] "GET /s/forms/edit/1?_=1648645863150&mauticUserLastActive=947&mauticLastNotificationId= HTTP/1.1" 200 53137 "https://mautic.toluwalogo.com/s/forms/view/1" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.202 - - [30/Mar/2022:09:18:51 -0400] "POST /s/emails/new?mauticUserLastActive=468&mauticLastNotificationId= HTTP/1.1" 403 1229 "https://mautic.toluwalogo.com/s/emails/new" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.202 - - [30/Mar/2022:09:18:59 -0400] "GET /s/emails/new HTTP/1.1" 200 297362 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.18 - - [30/Mar/2022:09:19:33 -0400] "GET /s/emails/new HTTP/1.1" 200 297371 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.202 - - [30/Mar/2022:09:20:18 -0400] "POST /s/emails/new?mauticUserLastActive=554&mauticLastNotificationId= HTTP/1.1" 403 1229 "https://mautic.toluwalogo.com/s/emails/new" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.18 - - [30/Mar/2022:09:25:44 -0400] "POST /s/emails/new?mauticUserLastActive=881&mauticLastNotificationId= HTTP/1.1" 403 1229 "https://mautic.toluwalogo.com/s/emails/new" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.18 - - [30/Mar/2022:09:26:24 -0400] "GET /s/ajax?action=email:getBuilderTokens&_=1648645863145&mauticUserLastActive=920&mauticLastNotificationId= HTTP/1.1" 200 2149 "https://mautic.toluwalogo.com/s/emails/new" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.18 - - [30/Mar/2022:09:26:24 -0400] "GET /s/grapesjsbuilder/email/new_f6d11f4e9421efb123a2a8ccd60d7fd4e8075c56?template=blank&_=1648645863146&mauticUserLastActive=921&mauticLastNotificationId= HTTP/1.1" 200 1596 "https://mautic.toluwalogo.com/s/emails/new" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.18 - - [30/Mar/2022:09:26:28 -0400] "GET /s/emails?_=1648645863147&mauticUserLastActive=925&mauticLastNotificationId= HTTP/1.1" 200 11420 "https://mautic.toluwalogo.com/s/emails/new" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.18 - - [30/Mar/2022:09:26:41 -0400] "GET /s/forms/view/1?_=1648645863149&mauticUserLastActive=937&mauticLastNotificationId= HTTP/1.1" 200 47476 "https://mautic.toluwalogo.com/s/forms" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.18 - - [30/Mar/2022:09:26:54 -0400] "POST /s/forms/edit/1?mauticUserLastActive=951&mauticLastNotificationId= HTTP/1.1" 200 48007 "https://mautic.toluwalogo.com/s/forms/edit/1" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.23.96.21 - - [30/Mar/2022:10:17:38 -0400] "GET /media/js/mautic-form.js?v2b36bed7 HTTP/1.1" 200 6839 "https://toluwalogo.com/" "Mozilla/5.0 (Linux; U; Android 9; AMN-LX9 Build/HUAWEIAMN-LX9; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/99.0.4844.58 Mobile Safari/537.36 OPR/62.1.2254.60552"
102.23.96.21 - - [30/Mar/2022:10:17:39 -0400] "GET /media/css/modal.min.css HTTP/1.1" 200 652 "https://toluwalogo.com/" "Mozilla/5.0 (Linux; U; Android 9; AMN-LX9 Build/HUAWEIAMN-LX9; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/99.0.4844.58 Mobile Safari/537.36 OPR/62.1.2254.60552"
102.89.3.202 - - [30/Mar/2022:10:23:12 -0400] "GET /media/js/mautic-form.js?v2b36bed7 HTTP/1.1" 200 5641 "https://toluwalogo.com/" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.3.202 - - [30/Mar/2022:10:23:12 -0400] "GET /media/css/modal.min.css HTTP/1.1" 200 491 "https://toluwalogo.com/" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.23.96.19 - - [30/Mar/2022:10:17:58 -0400] "POST /form/submit?formId=1 HTTP/1.1" 200 243 "https://toluwalogo.com/" "Mozilla/5.0 (Linux; U; Android 9; AMN-LX9 Build/HUAWEIAMN-LX9; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/99.0.4844.58 Mobile Safari/537.36 OPR/62.1.2254.60552"
102.89.3.100 - - [30/Mar/2022:10:39:31 -0400] "GET /s/login HTTP/1.1" 200 3335 "-" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:39:32 -0400] "GET /plugins/GrapesJsBuilderBundle/Assets/library/js/dist/builder.js?v2b36bed7 HTTP/1.1" 200 1720302 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:39:57 -0400] "GET /s/dashboard/widget/1?ignoreAjax=true&_=1648651195392&mauticUserLastActive=1&mauticLastNotificationId= HTTP/1.1" 200 3756 "https://mautic.toluwalogo.com/s/dashboard" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:39:57 -0400] "GET /s/dashboard/widget/2?ignoreAjax=true&_=1648651195393&mauticUserLastActive=1&mauticLastNotificationId= HTTP/1.1" 200 3751 "https://mautic.toluwalogo.com/s/dashboard" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:39:57 -0400] "GET /s/dashboard/widget/5?ignoreAjax=true&_=1648651195396&mauticUserLastActive=1&mauticLastNotificationId= HTTP/1.1" 200 2487 "https://mautic.toluwalogo.com/s/dashboard" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:39:57 -0400] "GET /s/dashboard/widget/4?ignoreAjax=true&_=1648651195395&mauticUserLastActive=1&mauticLastNotificationId= HTTP/1.1" 200 4040 "https://mautic.toluwalogo.com/s/dashboard" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:39:57 -0400] "GET /s/dashboard/widget/3?ignoreAjax=true&_=1648651195394&mauticUserLastActive=1&mauticLastNotificationId= HTTP/1.1" 200 3759 "https://mautic.toluwalogo.com/s/dashboard" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:40:04 -0400] "GET /s/forms?_=1648651195397&mauticUserLastActive=9&mauticLastNotificationId= HTTP/1.1" 200 29941 "https://mautic.toluwalogo.com/s/dashboard" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:40:09 -0400] "GET /s/forms/view/1?_=1648651195398&mauticUserLastActive=13&mauticLastNotificationId= HTTP/1.1" 200 47476 "https://mautic.toluwalogo.com/s/forms" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:40:13 -0400] "GET /s/forms/edit/1?_=1648651195399&mauticUserLastActive=18&mauticLastNotificationId= HTTP/1.1" 200 53137 "https://mautic.toluwalogo.com/s/forms/view/1" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:40:41 -0400] "POST /s/forms/field/edit/2?mauticUserLastActive=45&mauticLastNotificationId= HTTP/1.1" 200 2381 "https://mautic.toluwalogo.com/s/forms/edit/1" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:40:58 -0400] "POST /s/forms/field/edit/3?mauticUserLastActive=63&mauticLastNotificationId= HTTP/1.1" 200 2372 "https://mautic.toluwalogo.com/s/forms/edit/1" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:41:04 -0400] "POST /s/forms/edit/1?mauticUserLastActive=69&mauticLastNotificationId= HTTP/1.1" 200 49827 "https://mautic.toluwalogo.com/s/forms/edit/1" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:41:09 -0400] "GET /s/contacts?_=1648651195402&mauticUserLastActive=74&mauticLastNotificationId= HTTP/1.1" 200 35132 "https://mautic.toluwalogo.com/s/forms/view/1" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:41:30 -0400] "GET /s/forms/edit/1?_=1648651195406&mauticUserLastActive=95&mauticLastNotificationId= HTTP/1.1" 200 53245 "https://mautic.toluwalogo.com/s/forms/view/1" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:39:30 -0400] "GET / HTTP/1.1" 302 150 "-" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:39:31 -0400] "GET /s/dashboard HTTP/1.1" 302 169 "-" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:39:43 -0400] "GET / HTTP/1.1" 302 150 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:39:44 -0400] "GET /s/dashboard HTTP/1.1" 302 169 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:39:44 -0400] "GET /s/login HTTP/1.1" 200 3335 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:39:51 -0400] "POST /s/login_check HTTP/1.1" 302 176 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:39:53 -0400] "GET /s/dashboard HTTP/1.1" 200 47152 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:40:29 -0400] "GET /s/forms/field/edit/2?formId=1&_=1648651195400&mauticUserLastActive=34&mauticLastNotificationId= HTTP/1.1" 200 38033 "https://mautic.toluwalogo.com/s/forms/edit/1" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:40:48 -0400] "GET /s/forms/field/edit/3?formId=1&_=1648651195401&mauticUserLastActive=53&mauticLastNotificationId= HTTP/1.1" 200 37914 "https://mautic.toluwalogo.com/s/forms/edit/1" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:41:10 -0400] "GET /s/ajax?action=commandList&model=lead.lead&_=1648651195403&mauticUserLastActive=75&mauticLastNotificationId= HTTP/1.1" 200 1119 "https://mautic.toluwalogo.com/s/contacts" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:41:22 -0400] "GET /s/forms?_=1648651195404&mauticUserLastActive=87&mauticLastNotificationId= HTTP/1.1" 200 29941 "https://mautic.toluwalogo.com/s/contacts" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:41:25 -0400] "GET /s/forms/view/1?_=1648651195405&mauticUserLastActive=89&mauticLastNotificationId= HTTP/1.1" 200 49296 "https://mautic.toluwalogo.com/s/forms" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:41:57 -0400] "GET /s/forms/view/1 HTTP/1.1" 200 52164 "https://mautic.toluwalogo.com/s/forms/view/1" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:42:04 -0400] "GET /s/forms?_=1648651318450&mauticUserLastActive=6&mauticLastNotificationId= HTTP/1.1" 200 29941 "https://mautic.toluwalogo.com/s/forms/view/1" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:42:09 -0400] "GET /s/forms/edit/1?_=1648651318451&mauticUserLastActive=11&mauticLastNotificationId= HTTP/1.1" 200 53245 "https://mautic.toluwalogo.com/s/forms" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.202 - - [30/Mar/2022:10:47:39 -0400] "GET /media/js/mautic-form.js?v2b36bed7 HTTP/1.1" 200 6839 "-" "Mozilla/5.0 (Linux; Android 9; AMN-LX9 Build/HUAWEIAMN-LX9; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.3.100 - - [30/Mar/2022:10:42:27 -0400] "POST /s/forms/edit/1?mauticUserLastActive=29&mauticLastNotificationId= HTTP/1.1" 200 49827 "https://mautic.toluwalogo.com/s/forms/edit/1" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Safari/537.36"
102.89.3.202 - - [30/Mar/2022:10:47:41 -0400] "GET /media/css/modal.min.css HTTP/1.1" 200 652 "-" "Mozilla/5.0 (Linux; Android 9; AMN-LX9 Build/HUAWEIAMN-LX9; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.3.18 - - [30/Mar/2022:11:26:14 -0400] "GET /media/js/mautic-form.js?v2b36bed7 HTTP/1.1" 200 5641 "https://toluwalogo.com/" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.104 Mobile Safari/537.36 OPR/67.1.3508.63168"
102.89.3.18 - - [30/Mar/2022:11:26:15 -0400] "GET /media/css/modal.min.css HTTP/1.1" 200 491 "https://toluwalogo.com/" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.104 Mobile Safari/537.36 OPR/67.1.3508.63168"
102.89.33.58 - - [30/Mar/2022:14:09:26 -0400] "GET /media/css/app.css?v2b36bed7 HTTP/1.1" 200 20833 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.33.58 - - [30/Mar/2022:14:09:26 -0400] "GET /media/js/libraries.js?v2b36bed7 HTTP/1.1" 200 559877 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.33.58 - - [30/Mar/2022:14:09:26 -0400] "GET /media/js/app.js?v2b36bed7 HTTP/1.1" 200 80344 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.33.58 - - [30/Mar/2022:14:09:26 -0400] "GET /app/bundles/CoreBundle/Assets/js/libraries/froala/froala_editor.js?v2b36bed7 HTTP/1.1" 200 79553 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.33.58 - - [30/Mar/2022:14:09:26 -0400] "GET /app/bundles/CoreBundle/Assets/js/libraries/froala/plugins/code_beautifier.js?v2b36bed7 HTTP/1.1" 200 26996 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.33.58 - - [30/Mar/2022:14:09:27 -0400] "GET /app/bundles/CoreBundle/Assets/js/libraries/froala/plugins/table.js?v2b36bed7 HTTP/1.1" 200 22839 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.33.58 - - [30/Mar/2022:14:09:27 -0400] "GET /app/bundles/CoreBundle/Assets/js/libraries/froala/plugins/quick_insert.js?v2b36bed7 HTTP/1.1" 200 3208 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.33.58 - - [30/Mar/2022:14:09:24 -0400] "GET / HTTP/1.1" 302 150 "-" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.33.58 - - [30/Mar/2022:14:09:25 -0400] "GET /s/dashboard HTTP/1.1" 302 169 "-" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.33.58 - - [30/Mar/2022:14:09:26 -0400] "GET /s/login HTTP/1.1" 200 3345 "-" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.33.58 - - [30/Mar/2022:14:09:26 -0400] "GET /media/css/libraries.css?v2b36bed7 HTTP/1.1" 200 147164 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.33.58 - - [30/Mar/2022:14:09:26 -0400] "GET /app/bundles/CoreBundle/Assets/js/libraries/froala/plugins/colors.js?v2b36bed7 HTTP/1.1" 200 3738 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.33.58 - - [30/Mar/2022:14:09:26 -0400] "GET /app/bundles/CoreBundle/Assets/js/libraries/froala/plugins/code_view.js?v2b36bed7 HTTP/1.1" 200 2835 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.33.58 - - [30/Mar/2022:14:09:27 -0400] "GET /app/bundles/CoreBundle/Assets/js/libraries/froala/plugins/image.js?v2b36bed7 HTTP/1.1" 200 16043 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.33.58 - - [30/Mar/2022:14:09:27 -0400] "GET /app/bundles/CoreBundle/Assets/js/libraries/froala/plugins/line_breaker.js?v2b36bed7 HTTP/1.1" 200 3831 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.33.58 - - [30/Mar/2022:14:09:27 -0400] "GET /app/bundles/CoreBundle/Assets/js/libraries/froala/plugins/link.js?v2b36bed7 HTTP/1.1" 200 6764 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.33.58 - - [30/Mar/2022:14:09:27 -0400] "GET /app/bundles/CoreBundle/Assets/js/libraries/froala/plugins/gatedvideo.js?v2b36bed7 HTTP/1.1" 200 7154 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.33.58 - - [30/Mar/2022:14:09:27 -0400] "GET /plugins/GrapesJsBuilderBundle/Assets/library/js/dist/builder.css?v2b36bed7 HTTP/1.1" 200 13195 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.33.58 - - [30/Mar/2022:14:09:27 -0400] "GET /app/bundles/CoreBundle/Assets/js/libraries/ckeditor/ckeditor.js?v2b36bed7 HTTP/1.1" 200 214225 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.33.58 - - [30/Mar/2022:14:09:27 -0400] "GET /plugins/GrapesJsBuilderBundle/Assets/library/js/dist/builder.js?v2b36bed7 HTTP/1.1" 200 1720302 "https://mautic.toluwalogo.com/s/login" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"
102.89.33.58 - - [30/Mar/2022:14:09:36 -0400] "GET /app/bundles/CoreBundle/Assets/css/libraries/font-awesome/fonts/fontawesome-webfont.woff2?v=4.7.0 HTTP/1.1" 200 77160 "https://mautic.toluwalogo.com/media/css/libraries.css?v2b36bed7" "Mozilla/5.0 (Linux; Android 9; AMN-LX9) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.58 Mobile Safari/537.36"

toluwalogo · March 31, 2022, 6:36pm

Pls any help @joeyk

mzagmajster · March 31, 2022, 8:55pm

I find it a bit odd that no error is recorded in logs, can you set debug flag in app/config/local.php to true and see if any relevant entries come to file when you save the email, @toluwalogo tnx

toluwalogo · March 31, 2022, 9:51pm

If it helps, my email builder doesn’t have the “save and apply” button I’ve been seeing in other videos, only the “x” button. Is that the way the form builder is now or is it the source of my troubles?

Thanks for your help so far @mzagmajster

joeyk · April 1, 2022, 5:34am

Can you share a screenshot? Maybe it’s a template issue.

toluwalogo · April 1, 2022, 6:31am

Here is a screenshot of my email builder. No “save and apply” button, only the “x” button.

joeyk · April 2, 2022, 6:59am

Hello, The good news is, that this is how it looks for everyone.
There should not be a save button in this screen. Just close your window with the X visible here, and save the email at the next stage.

toluwalogo · April 2, 2022, 9:21am

Thanks for your response so far. My main issue is that “save and close” and “save” doesn’t save the email on the next stage. Pls help. It’s really frustrating. Thank you. @joeyk

joeyk · April 2, 2022, 11:29am

Do you have any errors in the log? Or any browser errors?

admin-ar · July 21, 2023, 1:02am

I have exactly the same problem in Mautic v4.4.9

Topic		Replies	Views
Cannot save emails Product Support mautic-4	2	363	May 11, 2022
Mautic is not able to save mails Product Support mautic-4	1	514	October 26, 2021
Email \| Saving error Product Support	5	389	June 11, 2023
Mautic cannot save anything Product Support	10	1893	February 25, 2017
Email builder - No save button Product Support	7	591	January 7, 2023

Unable to save emails

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