My Mautic version is: v.4.4.9
My PHP version is: 7.4.33
My Database type and version is: 5.7.39-log
My problem is:
Hello, I have a problem that I want to send a newsletter, but nothing happens.
I attach a video, I think it will help you understand the problem:
I reinstalled the system twice.
1* manually via FTP.
2* from server
But the same problem.
These errors are showing in the log:
Steps I have tried to fix the problem:
I am using the legacy editor, as the GrapesJS editor has some bugs. I am not sure if this one is also a bug of the GrapesJS plugin…
have you tried to clic “Save” instead directly on “Save and Close” ?
have you tried to refresh the page before creating a new email ? (please try saving the newly created email in max 9 minutes after the refresh, otherwise you are signed-out of Mautic)
have you tried to clear the cookies on the browser or to use incognito mode to test ?
Your problem is not the sending, as you mentioned in the title, but in saving the email.
Hello, thank you for writing.
yes I tried to save, but no good
tried in other browsers and deleted the cookies, no good
Can you be more specific? Is it MySQL? MariaDB?
Could it be a database issue? That mautic cannot access the database to create de email?
Can you create something else, like a contact, campaign, segment, tag ?
@szilard21 , do you have any emojies in your email?
Also: can you plz check if there are multiple html tags at the front of the code?
One more idea: could you plz check the log (fogaskerek, beallitasok, log)
One more idea: if you have Wordfence or other firewall on your server where Mautic is hosted, they might block ajax communication!