Mautic Community Forums

Apply Button Spinning

Your software
My Mautic version is: 3.0.2
My PHP version is: 7.3.20

Your problem
My problem is: The Apply button is spinning endlessly when creating an e-mail. Eventually, one has to click Close Builder with nothing be saved.

These errors are showing in the log:

[Wed Aug 05 00:39:17.090565 2020] [autoindex:error] [pid 3171813:tid 47784235443968] [client 107.23.209.100:51060] AH01276: Cannot serve directory /home/[username]/public_html/wp-includes/css/: No matching DirectoryIndex (index.php,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive

Steps I have tried to fix the problem: None

The following shows in the console when pressing Shift + Ctrl + I

This page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”. new
Layout was forced before the page was fully loaded. If stylesheets are not yet loaded this may cause a flash of unstyled content. libraries.js:23:1102
Some cookies are misusing the recommended “sameSite“ attribute 29
Cookie “_gd1596653398553” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite froala_editor.js:9320:2226
Cookie “_gd1596653398553” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite froala_editor.js:9320:2226
Cookie “_gd1596653398553” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite froala_editor.js:9320:2274
Cookie “_gd1596653399016” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite 2 froala_editor.js:9320:2226
Cookie “_gd1596653399016” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite froala_editor.js:9320:2274
Cookie “_gd1596653477508” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite 2 froala_editor.js:9320:2226
Cookie “_gd1596653477508” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite froala_editor.js:9320:2274
Cookie “_gd1596653477671” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite 2 froala_editor.js:9320:2226
Cookie “_gd1596653477671” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite froala_editor.js:9320:2274
Cookie “_gd1596653497729” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite 2 froala_editor.js:9320:2226
Cookie “_gd1596653497729” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite froala_editor.js:9320:2274
Cookie “_gd1596653498022” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite 2 froala_editor.js:9320:2226
Cookie “_gd1596653498022” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite froala_editor.js:9320:2274
Cookie “_gd1596653499280” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite 2 froala_editor.js:9320:2226
Cookie “_gd1596653499280” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite froala_editor.js:9320:2274
Cookie “_gd1596653499414” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite 2 froala_editor.js:9320:2226
Cookie “_gd1596653499414” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite froala_editor.js:9320:2274
Cookie “_gd1596653499561” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite 2 froala_editor.js:9320:2226
Cookie “_gd1596653499561” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite froala_editor.js:9320:2274
Cookie “_gd1596653499694” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite 2 froala_editor.js:9320:2226
Cookie “_gd1596653499694” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite froala_editor.js:9320:2274
Cookie “_gd1596653500199” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite 2 froala_editor.js:9320:2226
Cookie “_gd1596653500199” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite froala_editor.js:9320:2274
Cookie “_gd1596653500855” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite 2 froala_editor.js:9320:2226
Cookie “_gd1596653500855” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite froala_editor.js:9320:2274
Cookie “_gd1596653501146” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite 2 froala_editor.js:9320:2226
Cookie “_gd1596653501146” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite froala_editor.js:9320:2274
Cookie “_gd1596653501303” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite 2 froala_editor.js:9320:2226
Cookie “_gd1596653501303” will be soon rejected because it has the “sameSite” attribute set to “none” or an invalid value, without the “secure” attribute. To learn more about the “sameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite froala_editor.js:9320:2274
Editor should be initialized before calling the destroy method. 2 froala_editor.js:321:26

same with me :frowning: Is this already solved?

Hi, do you get the same errorlog entries as above? Or you have a spinning ‘Apply’ ?
Some causes with spinning Apply:

  • You’ve been editing the newsletter too long, and your session ended
  • Wordfence is blocking Mautic ajax functions, especially saving your work

I guess it’s the same like this here: Can't Create E-mail. Spinning Notification After Clicking "Apply" I already contact our hosting service

Wordfence was the culprit. I have installed Mautic in a subfolder with WordPress in the main folder. I disabled Wordfence, then created an E-mail in Mautic and it worked. I’m so delighted.

Wordfence is the Khan Noonien Singh to our Mautics. And it is defeated once more.

Unfortunately we couldn’t solve this problem yet. We created an issue: https://github.com/mautic/mautic/issues/9128

It seems to be a problem of mautic 3. Before everything worked fine, now the spinning button. I already tested it with an older mail code, we already saved and send before the update, and now even this code can’t be saved…

Your software
My Mautic version is: 3.1
My PHP version is: 7.3

Your problem
My problem is: I HAVE MAUTIC INSTALL ON VPS SERVER, THE MAIL BUILDER OR CAMPAIG BUILDER DONT WORK .

SOMEBODY KNOWS HOW CAN I FIX THAT =?

SORRY FOR MY ENGLISH , SOME ONE SPEAK SPANISH ?

These errors are showing in the log: NOTHING ERRORS JUST DONT DO NOTHING

Steps I have tried to fix the problem: I REINSTALL MAUTIC

can you show a screenshot?

mautic dont send error, just when i open email builder the sistem dont run , is a bug i guess, i try reinstall but is the same problem .

1 Like

Same issue for me on 3.1.

This is a known issue that seems to have appeared in the last few days.

@rcheesley - any chance we can get these all merged into one issue if appropriate?

@pancho - for future reference, typing in all capital letters suggests that you’re shouting… :wink:

@MBConsultingUK sorry , i undertand, i just want to work whit mautic campaigns.
let me know if I understood correctly. It is a mautic error and are you working on solving it?

thanks for help

It does appear to be a Mautic error, the community are working on it :slight_smile:

Dear friends. do you know if mautic is working ok whit email builder .

I had the same problem, and when I ran cache:clear in console, it showed me an error regarding permissions in the twig app directory. I found the folder that was generating the error, and fixed the permission so that the apache user can edit the folder and files. That resolved the issue.

If you don’t get an error when clearing cache then it’s likely a different problem.

Done :woman_mage: - was not sure if the DB migration issue is related?

Nope, that seems to be a generic upgrade issue… :frowning:

Thanks for merging…