Error Update from 2.11 to 2.16

Hello, I have a version 2.11 of Mautic and we want to update to version 2.16 that the system recommends.

When updating from the mautic itself, everything is fine until the update ends and Mautic disappears, it is no longer visible.

Can you tell me how to update to the new version?

are you using mautic:update:find then mautic:update:apply then mautic:update:apply --finish or another method?
Clearing cache?

I am not updating by command, I have just tried to update from Mautic itself.

How should I do it?

In order to do it from command line, you need to ssh into your server.

Then run the command as EJL described:
php7.3 /var/www/mautic/bin/console mautic:update:find then mautic:update:apply then mautic:update:apply --finish.

I had an issue doing this so wrote a small blog post about it as well, you can check it out here.