Form redirect page loading inside focus item modal

Product Support
1

I have a form that redirects to a confirmation page. I have the form being displayed in a focus item modal that appears when the user goes to exit the page.



However when the user submits the form (inside the focus item modal) the form redirection page (confirmation page) loads inside the modal instead redirecting the whole page to the confirmation page. Is their anyway around this?


  • Tyler
2

I have a form that redirects to a confirmation page. I have the form being displayed in a focus item modal that appears when the user goes to exit the page.

However when the user submits the form (inside the focus item modal) the form redirection page (confirmation page) loads inside the modal instead redirecting the whole page to the confirmation page. Is their anyway around this?

  • Tyler
3

Hi everyone,

I have the same trouble : I can chose “stay in the formular”, “display a message " or " redirect to the url”, it always load inside the modal pop up with no way to close it. I have to refresh the whole page to get rid of that.

I guess I am not the only one so does someone found a way to avoid it please ?

Thank you in advance for your kind help.

Thomas

4

Hi again,

Does someone please have a solution about this ?

5

I have the same behaviour. we just have a look and we find it’s a right problem for an access… in the forms a “wait” message stay but in the error we see a forbidden access.

6

Same issue here. But not with all focus items. Checked all settings and as far as I can check al settings are alike, so don’t understand why some work and some don’t (=thank you page opens in focus item).

7

Bump

Yes we need a fix for this. For example if you don’t complete a required field then you get the blue bar Mautic error page saying as much, but inside the modal, with no option to go back and correct. The only way out is to kill the browser or browser tab, neither are optimal.

We need any redirect to not open in the modal but in a std web page.

8

On closer look, if you select the focus option “emphasise a link” then under the content section you can select “open link in new window”.

This option is not presented if you choose the focus option “collect data”. Is it as simple as presenting the “open link in new window” as an option?

9

Did anyone get a solution to this problem? I checked on the forum and other people had the same problem, but no response.

I have the same problem and it is difficult to find the solution on the forum, as there are several posts with the same problems and in none there is an answer or a sign of resolved.

These reports are from 2017, we are in 2020 and this bug still continues.

10

if you have this problem go to your mautic settings and do this:
in website URL if it looks like this:
https://yourmauticdomain.com/index.php

remove index.php, obtaining https://yourmauticdomain.com/

11

Yes, this forum thread may be helpful.

12

It appears to be a bug, thus Its worth to check if its known in Github. I did a quick check and didn’t found an existing issue: https://github.com/mautic/mautic/issues
You may want to open a ticket and fill all the required information into it.

An example of a bug also related to focus items: https://github.com/mautic/mautic/issues/6657