Your software
My Mautic version is: 5.x and 6.x series
My PHP version is: 8.2.29 (Not relevant)
My Database type and version is: MySQL 8.0.28 (Not relevant)
Your problem
Hello Mautic team,
after choosing a Contact detail page > Send Email > Import from an existing template option, formatting of the email is different from what I created when defining the email. But the problem also occurs with a predefined theme, ex. “Paprika”.
I found the same issue in these posts:
- https://github.com/mautic/mautic/issues/13520
- https://forum.mautic.org/t/direct-custom-email-templates-stripping-html-styles/32573
However, there is no answer if this bug will be fixed or if there is any workaround for that. Please, can you help me? Thank you
How can we reproduce this issue?
1: Create email template, choose a predefined theme, ex. “Paprika”
2: Open a contact and choose “send email”
3: Import from existing template: choose previously created email
4: Formatting shows up differently (position of elements, colors, sizes)
5: Send email
6: Open sent email - formatting is also broken here