Problem with mautic email template

[jiyadme]

hello everyone

I’m facing issue with email .. after setting up the email template it’s perfect and you can take a look (https://redacted.com/email/preview/1)
anyone from support
but the point when I go to the contact name and press on sending email and chose the template it shows like this

could anyone help me about this issue cause I don’t know what I suppose to do with thank

[ricfreire]

Hello @jiyadme,

The link you shared is not public, so I cant view it. Also keep in mind that sharing your Mautic URL publicly could pose some security risks.

Regarding your issue, coding an email is quite different from coding a landing page, which might explain the bugs you’re encountering.

It’s possible that the editor you’re using is meant for plain text emails rather than full HTML newsletters, and that’s likely why the code isn’t being rendered correctly.

What I’d suggest is:

1. Segment that specific lead.
2. Create a campaign targeting just that segment.
3. Build your email using the GrapeJS builder or switch to code mode and paste your HTML there (Validate the code first).
4. Activate the campaign.

Let me know if it worked
Best regards,
Ricardo

[jiyadme]

thank you very much for your help .. I have built the email using the builder already
and that’s a screenshot of it

but if I want to send individual to each contact itself can’t show same the template that I have built

with knowing I have tried to copy the code and paste but that giving me the same results

[jiyadme]

also you have to know if I go to
channels - emails - and chose to send a test that will be perfect in the email but using contact individual and chose the template that will be massy as I have attached the pictures

[ricfreire]

Hi @jiyadme

Looks awesome! Glad that I helped you out!

Best regards,
Ricardo

[jiyadme]

sorry, but unfortunately the issue has not been resolved. I was only trying to clarify that when I send a test message, it appears correctly. However, when I try to send a personalized message using the person’s name, the template breaks and doesn’t appear correctly at all.