How to create Segments?

[big_smile]

Your software
My Mautic version is: v2.16.5
My PHP version is: 7.3.33
My Database type and version is: MySql

Your problem
On my contacts, I have a field called “Books Purchased”

I would like to create a segment of users that have “Spanish Word Search” as the value for “Books Purchased”.

To do this, I go to Segments > New. I then enter the details as follows:

However, when I save it, it says “no contacts” even though I have several contacts where the field “Books Purchased” is set to “Spanish Word Search”.

What am I doing wrong?

Thanks in advance.

[joeyk]

Hi,
You need to make sure you have a cron job running in the background. (actually many)

https://docs.mautic.org/en/5.x/configuration/cron_jobs.html