Mautic Community Forums

How to track clicks in SMS?

Hello there,

I’m trying since a while to track a clicks in SMS with the campaign builder. However, unable to get the click report and make journeys more holistic based on the SMS clicked activity.

Tracking clicks. An be tricky: you need to use tracking links. This is an option anyone can enable in the Twilio plugin for example. However using a tracking script means adding a link to the sms: (long link).
If you do that your sms might be longer then 140 characters and will be broken down into 3-4 sms messages generating 3-4x the cost of sending the sms. Not to mention that it might not even work as the link will arrive in 3 messages.

I see there is an option to add in a shortened url service as well - I have never done this, but would be interested to see how it works with link tracking