Hello there,
I’m trying since a while to track a clicks in SMS with the campaign builder. However, unable to get the click report and make journeys more holistic based on the SMS clicked activity.
Hello!
Tracking clicks. An be tricky: you need to use tracking links. This is an option anyone can enable in the Twilio plugin for example. However using a tracking script means adding a link to the sms: https://subdomain.yourdomain.com/t/hdnnjksjhgbsjksudgdbn (long link).
If you do that your sms might be longer then 140 characters and will be broken down into 3-4 sms messages generating 3-4x the cost of sending the sms. Not to mention that it might not even work as the link will arrive in 3 messages.
I see there is an option to add in a shortened url service as well - I have never done this, but would be interested to see how it works with link tracking
Maybe something like integrating YOURLS with Mautic.
I think this would be a worth while feature.
I don’t believe there is any support natively to use Mautic with a custom domain that could generate a character limited ShortURL for a SMS campaign….? I haven’t tried Bitly personally but would interested to know if this works in context to an SMS campaign.
I do think it makes sense to leverage an existing Mautic functionality to register a different CNAME alias for links that would overwrite the campaigns url (optionally) in favor of the ShortURL + short URL params.
@joeyk domain module he built would be a great candidate to build from. He has done excellent work already that I think could be utilized.
EXAMPLE:
Primary Mautic Domain= xyz.domain.com
ShortURL CName Domain= domain2.xyz —> xyz.domain.com
ShortURL Param Character Limit = 7
Generated URL= https://domain2.xyz/r/abc1234
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