Mautic Community Forums

How to track clicks in SMS?

Hello there,

I’m trying since a while to track a clicks in SMS with the campaign builder. However, unable to get the click report and make journeys more holistic based on the SMS clicked activity.

Hello!
Tracking clicks. An be tricky: you need to use tracking links. This is an option anyone can enable in the Twilio plugin for example. However using a tracking script means adding a link to the sms: https://subdomain.yourdomain.com/t/hdnnjksjhgbsjksudgdbn (long link).
If you do that your sms might be longer then 140 characters and will be broken down into 3-4 sms messages generating 3-4x the cost of sending the sms. Not to mention that it might not even work as the link will arrive in 3 messages.

I see there is an option to add in a shortened url service as well - I have never done this, but would be interested to see how it works with link tracking