Mautic Community Forums

I have problems sending to contact

Support
#1

Good morning, I would like to ask about a mistake I have when I try to send an email from Mautic with my exchange mail.

I have my configuration with another smtp server as well



The test mail connection and send tests work correctly.



Then when I send an email to a contact it shows me the following error:

Failed to send to XXXX@XXXXX: Failed to authenticate on SMTP server with username “XXXXX@XXXXX” using 0 possible authenticators Log

data: ++ Starting Swift_Transport_EsmtpTransport << 220 CY4PR19CA0043.outlook.office365.com Microsoft ESMTP MAIL Service ready at Tue, 28 Mar 2017

13:37:38 +0000 >> EHLO 10.2.5.4 << 250-CY4PR19CA0043.outlook.office365.com Hello [143.0.102.2] 250-SIZE 157286400 250-PIPELINING 250-DSN 250-

ENHANCEDSTATUSCODES 250-STARTTLS 250-8BITMIME 250-BINARYMIME 250-CHUNKING 250 SMTPUTF8 >> STARTTLS << 220 2.0.0 SMTP server ready >> EHLO 10.2.5.4 << 250

-CY4PR19CA0043.outlook.office365.com Hello [143.0.102.2] 250-SIZE 157286400 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES 250-AUTH LOGIN 250-8BITMIME

250-BINARYMIME 250-CHUNKING 250 SMTPUTF8 (send)





Can someone help me solve this error

#2

Good morning, I would like to ask about a mistake I have when I try to send an email from Mautic with my exchange mail.
I have my configuration with another smtp server as well

The test mail connection and send tests work correctly.

Then when I send an email to a contact it shows me the following error:
Failed to send to XXXX@XXXXX: Failed to authenticate on SMTP server with username “XXXXX@XXXXX” using 0 possible authenticators Log
data: ++ Starting Swift_Transport_EsmtpTransport <> EHLO 10.2.5.4 <> STARTTLS <> EHLO 10.2.5.4 << 250
-CY4PR19CA0043.outlook.office365.com Hello [143.0.102.2] 250-SIZE 157286400 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES 250-AUTH LOGIN 250-8BITMIME
250-BINARYMIME 250-CHUNKING 250 SMTPUTF8 (send)

Can someone help me solve this error

#3

Yes, the mail that is sending is authorized to send mail but still shows me the error

#4

I have the same problem, some solution?

#5

@idgl what email setting you set it up ? i mean your email configurations?

#6

@bizcrony

Service to send mail through --> Other SMTP Server (is a microsoft server)
SMTP encryption type --> None

#7

Try with php mail

#8

With php mail if that works for us, but we want to configure a specific account, do not send with php mail. Thank you for your response

#9

@idgl for that you need to configure very well… since configuration is still not done that is why you get some error.

#10

Any ideas ?

#11

Have you verified the email from Microsoft server. IT MUTST BE VERIFIED

#12

Hello

I think the problem is that the mail server encrypts in 64base and the mail configuration for mautic does not accept it. It’s possible?