Is sending SMS via Twilio broken in 5.1.1?

[dirk_s]

Your software
My Mautic version is: 5.1.1
My PHP version is: 8.2

Your problem
My problem is: SMS sending via Twilio Plugin seems broken?

[2024-11-14T12:29:13.360147+00:00] mautic.WARNING: mautic.sms.transport.twilio.not_configured

[rcheesley]

Going to go ahead and ask the obvious here … have you installed, configured and enabled the Twilio plugin? Ensuring you are following the updated steps in the documentation:

https://docs.mautic.org/en/5.x/plugins/twilio.html

[dirk_s]

Hi @rcheesley yep… this client is using SMS regulary, but not often. It was not an issue in Mautic 4.4.12, but now in the Mautic 5 version.

[mzagmajster]

SMS plugin is OK, there is another bug for which I already posted a solution on GH.

But your issue comes from the fact that yo do not appear to have transport selected in the glboal configuration.

[dirk_s]

Hi @mzagmajster … do you refer to this setting?

Looks correct to me. What could potentially interfere with it?

[mzagmajster]

Yes,

Can you make sure your twilio creds are correct. In mautic 4 you used sending number to communicate with twilio in mautic 5 you use messaging service sid.

I am using twilio with mautic 5 just fine, so I almost certain that the issue comes from configuration.

Anyway, if all else fails I am happy to land a hand in scope of my services. I am sure we can solve this in no time.

[dirk_s]

Thanks a lot! That was the case. We didn’t use a Messaging Service ID before. In case anyone looks for where to place it - its the second tab for the Twilio plugin configuration.

In Twilio the right place is here:

Good luck

[rcheesley]

Yes, I updated the documentation some time ago which explains all of this step by step:

https://docs.mautic.org/en/5.x/plugins/twilio.html

[dirk_s]

Sorry I missed that detail - as we had Twilio working before. I thought this was about initial setup.