Your software My PHP version is : 7.3 My MySQL version is : 5.6.41-84.1 Updating/Installing Errors Upgrading/installing via: Web Cpanel These errors are showing in the installer : An error occurred while attempting to add default data: An exception occurred while executing ‘CREATE INDEX instag…

My bad, upon checking I realized it’s 5.6.41-84.1

What database collation are you using?

I had a similar error. Upgrading from Mariadb 10.1.45 to 10.3 solved the issue.

[image] EJL: Upgrading from Mariadb 10.1.45 to 10.3 solved the issue This is what we find, but the OP seems to be using MySQL. Maybe there’s a comparable bug/issue with the related MySQL version? Will do a bit of digging tomorrow!

@malik you will need to update your MySQL version before you update. Mautic 3 has a minimum requirement of MySQL 5.7 . See also the ‘what’s new’ page on the docs. According to the version compatibility, MariaDB 10.2 , MariaDB 10.3 , and MariaDB 10.4 function as limited drop-in replacements for MySQL…

Hmmmm - this is concerning. I thought that MaridaDB was a 100% drop-in replacement from MySQL. Does this mean that we should ONLY be using MySQL for Mautic installations? We have installed with MariaDB v10.3.22 and it “seems” ok… But we have not yet started to acutally use the software yet :wink: …

This is a discussion we are having in the Mautic 3 channel on Slack - as per the info above it seems they are becoming less a ‘drop in replacement’ as time goes on. We are proposing: Update the stats app in such way that we can see the amount of MariaDB installations If a large number of users ar…

very interesting - I had no idea! It did not even dawn on me to even THINK about the differences between MySQL and MariaDB…Oh no…!! I would be curious to see those stats too - as I guess most will just go with MariaDB as it is supposed tobe the “right one” and free of the big O’s nasty grip… Ok - …

Can confirm MariaDB 10.2 is the minimum required version for Mautic 3, as it’s basically the same as MySQL 5.7. Versions older than 10.2 are not compatible. For more details, see this reply: [image] Upgrade Error From 2.16.2 to 3.x Mautic 3 - Install/Upgrade Support Thank…

Hi, I’m installing new instance and having same issue configuring cron jobs on plesk, I’m on Mysql 5.7 and PHP7.2, I have also tried PHP7.3 and its producing same error. Any suggestions? Thanks.

Mautic 3.0 Installation Error - Row size too large - #8 by rcheesley - Mautic 3 - Install/Upgrade Support

Topic		Replies	Views	Activity
Error when trying to go to step 2 on the installation proccess Product Support	6	496	October 13, 2020
Upgrade Error From 2.16.2 to 3.x Mautic 3 - Install/Upgrade Support release	16	6247	June 19, 2020
Issue installing fresh Mautic 3.0.0beta Product Support	1	1901	May 22, 2020
[SOLVED] Upgrade to 3.0.1 - Row size too large - MariaDB 10.5 Mautic 3 - Install/Upgrade Support	1	2216	August 3, 2020
Error installing Mautic 3.0.1 Row size too large Mautic 3 - Install/Upgrade Support	3	908	July 17, 2020

Error when trying to go to step 2 on the installation proccess

Product Support

6

496

October 13, 2020

Upgrade Error From 2.16.2 to 3.x

Mautic 3 - Install/Upgrade Support

release

16

6247

June 19, 2020

Issue installing fresh Mautic 3.0.0beta

Product Support

1

1901

May 22, 2020

[SOLVED] Upgrade to 3.0.1 - Row size too large - MariaDB 10.5

Mautic 3 - Install/Upgrade Support

1

2216

August 3, 2020

Error installing Mautic 3.0.1 Row size too large

Mautic 3 - Install/Upgrade Support

3

908

July 17, 2020

Mautic 3.0 Installation Error - Row size too large

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