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Mautic 3.1.2 installed - Plugins are not available

Your software
My Mautic version is: 3.1.2
My PHP version is: 7.3
My Database type and version is: image

Your problem
My problem is:

Moutic shows only “OneSignal” and “Twilio” Plugin.
image

I’m not familiar with Mautic and my programming skills are limited. I did some research and came across this article: https://github.com/mautic/mautic/issues/9273

Ruth forwarded me to this post https://github.com/mautic/mautic/issues/9200#issuecomment-694274904

But there is no config.php in my app folder. I also found another article where was recommended to add ‘db_server_version’ => '5.7‘, to /app/config/local.php what I did, but without any effect…

These errors are showing in the log:

[2020-11-12 16:25:02] mautic.NOTICE: Doctrine\DBAL\Exception\ConnectionException: An exception occurred in driver: SQLSTATE[HY000] [1045] Access denied for user ''@'127.0.0.1' (using password: NO) (uncaught exception) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 93 while running console command `mautic:campaigns:trigger` [] []
[2020-11-12 16:25:02] mautic.WARNING: Command `mautic:campaigns:trigger` exited with status code 1 [] []
[2020-11-12 16:30:03] mautic.NOTICE: Doctrine\DBAL\Exception\ConnectionException: An exception occurred in driver: SQLSTATE[HY000] [1045] Access denied for user ''@'127.0.0.1' (using password: NO) (uncaught exception) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 93 while running console command `mautic:segments:update` [] []
[2020-11-12 16:30:03] mautic.WARNING: Command `mautic:segments:update` exited with status code 1 [] []
[2020-11-12 15:31:19] mautic.WARNING: PHP Warning - Cannot use a scalar value as an array - in file /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/app/bundles/InstallBundle/Install/InstallService.php - at line 337 {"step":"[object] (Mautic\\InstallBundle\\Configurator\\Step\\DoctrineStep: {\"driver\":\"mysqli\",\"host\":\"localhost\",\"table_prefix\":null,\"port\":\"3306\",\"name\":\"mautic_syngul\",\"user\":\"syngul\",\"password\":\"_Synapse#12!\",\"backup_tables\":1,\"backup_prefix\":\"bak_\"})","dbParams":{"driver":"mysqli","host":"localhost","table_prefix":null,"port":"3306","name":"mautic_syngul","user":"syngul","password":"_Synapse#12!","backup_tables":1,"backup_prefix":"bak_"},"translator":"[object] (Mautic\\CoreBundle\\Translation\\Translator: {})","messages":true,"schemaHelper":"[object] (Mautic\\InstallBundle\\Helper\\SchemaHelper: {})","exception":"[object] (Doctrine\\DBAL\\Exception\\ConnectionException(code: 0): An exception occurred in driver: Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:93, Doctrine\\DBAL\\Driver\\Mysqli\\MysqliException(code: 0): Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/Mysqli/MysqliConnection.php:71)"} []
[2020-11-12 15:31:19] mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\Exception\ConnectionException: "An exception occurred in driver: Access denied for user 'syngul'@'localhost' (using password: YES)" at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 93 {"exception":"[object] (Doctrine\\DBAL\\Exception\\ConnectionException(code: 0): An exception occurred in driver: Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:93, Doctrine\\DBAL\\Driver\\Mysqli\\MysqliException(code: 0): Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/Mysqli/MysqliConnection.php:71)"} []
[2020-11-12 15:32:11] mautic.WARNING: PHP Warning - Cannot use a scalar value as an array - in file /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/app/bundles/InstallBundle/Install/InstallService.php - at line 337 {"step":"[object] (Mautic\\InstallBundle\\Configurator\\Step\\DoctrineStep: {\"driver\":\"mysqli\",\"host\":\"localhost\",\"table_prefix\":null,\"port\":\"3306\",\"name\":\"mautic_syngul\",\"user\":\"syngul\",\"password\":\"_Synapse#12!\",\"backup_tables\":1,\"backup_prefix\":\"bak_\"})","dbParams":{"driver":"mysqli","host":"localhost","table_prefix":null,"port":"3306","name":"mautic_syngul","user":"syngul","password":"_Synapse#12!","backup_tables":1,"backup_prefix":"bak_"},"translator":"[object] (Mautic\\CoreBundle\\Translation\\Translator: {})","messages":true,"schemaHelper":"[object] (Mautic\\InstallBundle\\Helper\\SchemaHelper: {})","exception":"[object] (Doctrine\\DBAL\\Exception\\ConnectionException(code: 0): An exception occurred in driver: Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:93, Doctrine\\DBAL\\Driver\\Mysqli\\MysqliException(code: 0): Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/Mysqli/MysqliConnection.php:71)"} []
[2020-11-12 15:32:11] mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\Exception\ConnectionException: "An exception occurred in driver: Access denied for user 'syngul'@'localhost' (using password: YES)" at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 93 {"exception":"[object] (Doctrine\\DBAL\\Exception\\ConnectionException(code: 0): An exception occurred in driver: Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:93, Doctrine\\DBAL\\Driver\\Mysqli\\MysqliException(code: 0): Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/Mysqli/MysqliConnection.php:71)"} []
[2020-11-12 15:34:40] mautic.WARNING: PHP Warning - Cannot use a scalar value as an array - in file /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/app/bundles/InstallBundle/Install/InstallService.php - at line 337 {"step":"[object] (Mautic\\InstallBundle\\Configurator\\Step\\DoctrineStep: {\"driver\":\"pdo_mysql\",\"host\":\"localhost\",\"table_prefix\":null,\"port\":\"3306\",\"name\":\"mautic_syngul\",\"user\":\"syngul\",\"password\":\"Synapse#12!\",\"backup_tables\":1,\"backup_prefix\":\"bak_\"})","dbParams":{"driver":"pdo_mysql","host":"localhost","table_prefix":null,"port":"3306","name":"mautic_syngul","user":"syngul","password":"Synapse#12!","backup_tables":1,"backup_prefix":"bak_"},"translator":"[object] (Mautic\\CoreBundle\\Translation\\Translator: {})","messages":true,"schemaHelper":"[object] (Mautic\\InstallBundle\\Helper\\SchemaHelper: {})","exception":"[object] (Doctrine\\DBAL\\Exception\\ConnectionException(code: 0): An exception occurred in driver: SQLSTATE[HY000] [1045] Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:93, Doctrine\\DBAL\\Driver\\PDOException(code: 1045): SQLSTATE[HY000] [1045] Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:31, PDOException(code: 1045): SQLSTATE[HY000] [1045] Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:27)"} []
[2020-11-12 15:34:40] mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\Exception\ConnectionException: "An exception occurred in driver: SQLSTATE[HY000] [1045] Access denied for user 'syngul'@'localhost' (using password: YES)" at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 93 {"exception":"[object] (Doctrine\\DBAL\\Exception\\ConnectionException(code: 0): An exception occurred in driver: SQLSTATE[HY000] [1045] Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:93, Doctrine\\DBAL\\Driver\\PDOException(code: 1045): SQLSTATE[HY000] [1045] Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:31, PDOException(code: 1045): SQLSTATE[HY000] [1045] Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:27)"} []
[2020-11-12 16:35:02] mautic.NOTICE: Doctrine\DBAL\Exception\ConnectionException: An exception occurred in driver: SQLSTATE[HY000] [1045] Access denied for user ''@'127.0.0.1' (using password: NO) (uncaught exception) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 93 while running console command `mautic:campaigns:rebuild` [] []
[2020-11-12 16:35:02] mautic.WARNING: Command `mautic:campaigns:rebuild` exited with status code 1 [] []
[2020-11-12 15:36:18] mautic.WARNING: PHP Warning - Cannot use a scalar value as an array - in file /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/app/bundles/InstallBundle/Install/InstallService.php - at line 337 {"step":"[object] (Mautic\\InstallBundle\\Configurator\\Step\\DoctrineStep: {\"driver\":\"pdo_mysql\",\"host\":\"localhost\",\"table_prefix\":null,\"port\":\"3306\",\"name\":\"mautic_syngul\",\"user\":\"syngul\",\"password\":\"_Synapse#12!\",\"backup_tables\":1,\"backup_prefix\":\"bak_\"})","dbParams":{"driver":"pdo_mysql","host":"localhost","table_prefix":null,"port":"3306","name":"mautic_syngul","user":"syngul","password":"_Synapse#12!","backup_tables":1,"backup_prefix":"bak_"},"translator":"[object] (Mautic\\CoreBundle\\Translation\\Translator: {})","messages":true,"schemaHelper":"[object] (Mautic\\InstallBundle\\Helper\\SchemaHelper: {})","exception":"[object] (Doctrine\\DBAL\\Exception\\ConnectionException(code: 0): An exception occurred in driver: SQLSTATE[HY000] [1045] Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:93, Doctrine\\DBAL\\Driver\\PDOException(code: 1045): SQLSTATE[HY000] [1045] Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:31, PDOException(code: 1045): SQLSTATE[HY000] [1045] Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:27)"} []
[2020-11-12 15:36:18] mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\Exception\ConnectionException: "An exception occurred in driver: SQLSTATE[HY000] [1045] Access denied for user 'syngul'@'localhost' (using password: YES)" at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 93 {"exception":"[object] (Doctrine\\DBAL\\Exception\\ConnectionException(code: 0): An exception occurred in driver: SQLSTATE[HY000] [1045] Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:93, Doctrine\\DBAL\\Driver\\PDOException(code: 1045): SQLSTATE[HY000] [1045] Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:31, PDOException(code: 1045): SQLSTATE[HY000] [1045] Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:27)"} []
[2020-11-12 15:38:40] mautic.WARNING: PHP Warning - Cannot use a scalar value as an array - in file /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/app/bundles/InstallBundle/Install/InstallService.php - at line 337 {"step":"[object] (Mautic\\InstallBundle\\Configurator\\Step\\DoctrineStep: {\"driver\":\"pdo_mysql\",\"host\":\"localhost\",\"table_prefix\":null,\"port\":\"3306\",\"name\":\"syngul\",\"user\":\"syngul\",\"password\":\"_Synapse#12!\",\"backup_tables\":1,\"backup_prefix\":\"bak_\"})","dbParams":{"driver":"pdo_mysql","host":"localhost","table_prefix":null,"port":"3306","name":"syngul","user":"syngul","password":"_Synapse#12!","backup_tables":1,"backup_prefix":"bak_"},"translator":"[object] (Mautic\\CoreBundle\\Translation\\Translator: {})","messages":true,"schemaHelper":"[object] (Mautic\\InstallBundle\\Helper\\SchemaHelper: {})","exception":"[object] (Doctrine\\DBAL\\Exception\\ConnectionException(code: 0): An exception occurred in driver: SQLSTATE[HY000] [1045] Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:93, Doctrine\\DBAL\\Driver\\PDOException(code: 1045): SQLSTATE[HY000] [1045] Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:31, PDOException(code: 1045): SQLSTATE[HY000] [1045] Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:27)"} []
[2020-11-12 15:38:40] mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\Exception\ConnectionException: "An exception occurred in driver: SQLSTATE[HY000] [1045] Access denied for user 'syngul'@'localhost' (using password: YES)" at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 93 {"exception":"[object] (Doctrine\\DBAL\\Exception\\ConnectionException(code: 0): An exception occurred in driver: SQLSTATE[HY000] [1045] Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:93, Doctrine\\DBAL\\Driver\\PDOException(code: 1045): SQLSTATE[HY000] [1045] Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:31, PDOException(code: 1045): SQLSTATE[HY000] [1045] Access denied for user 'syngul'@'localhost' (using password: YES) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:27)"} []
[2020-11-12 16:40:03] mautic.NOTICE: Doctrine\DBAL\Exception\ConnectionException: An exception occurred in driver: SQLSTATE[HY000] [1045] Access denied for user ''@'127.0.0.1' (using password: NO) (uncaught exception) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 93 while running console command `mautic:campaigns:trigger` [] []
[2020-11-12 16:40:03] mautic.WARNING: Command `mautic:campaigns:trigger` exited with status code 1 [] []
[2020-11-12 16:45:02] mautic.NOTICE: Doctrine\DBAL\Exception\ConnectionException: An exception occurred in driver: SQLSTATE[HY000] [1045] Access denied for user ''@'127.0.0.1' (using password: NO) (uncaught exception) at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 93 while running console command `mautic:segments:update` [] []
[2020-11-12 16:45:02] mautic.WARNING: Command `mautic:segments:update` exited with status code 1 [] []
[2020-11-12 15:49:56] mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\DBALException: "Unknown database type json requested, Doctrine\DBAL\Platforms\MySqlPlatform may not support it." at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Platforms/AbstractPlatform.php line 436 {"exception":"[object] (Doctrine\\DBAL\\DBALException(code: 0): Unknown database type json requested, Doctrine\\DBAL\\Platforms\\MySqlPlatform may not support it. at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Platforms/AbstractPlatform.php:436)"} []
[2020-11-12 15:49:58] mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\DBALException: "Unknown database type json requested, Doctrine\DBAL\Platforms\MySqlPlatform may not support it." at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Platforms/AbstractPlatform.php line 436 {"exception":"[object] (Doctrine\\DBAL\\DBALException(code: 0): Unknown database type json requested, Doctrine\\DBAL\\Platforms\\MySqlPlatform may not support it. at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Platforms/AbstractPlatform.php:436)"} []
[2020-11-12 15:49:59] mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\DBALException: "Unknown database type json requested, Doctrine\DBAL\Platforms\MySqlPlatform may not support it." at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Platforms/AbstractPlatform.php line 436 {"exception":"[object] (Doctrine\\DBAL\\DBALException(code: 0): Unknown database type json requested, Doctrine\\DBAL\\Platforms\\MySqlPlatform may not support it. at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Platforms/AbstractPlatform.php:436)"} []
[2020-11-12 15:50:01] mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\DBALException: "Unknown database type json requested, Doctrine\DBAL\Platforms\MySqlPlatform may not support it." at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Platforms/AbstractPlatform.php line 436 {"exception":"[object] (Doctrine\\DBAL\\DBALException(code: 0): Unknown database type json requested, Doctrine\\DBAL\\Platforms\\MySqlPlatform may not support it. at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Platforms/AbstractPlatform.php:436)"} []
[2020-11-12 15:51:39] mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\DBALException: "Unknown database type json requested, Doctrine\DBAL\Platforms\MySqlPlatform may not support it." at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Platforms/AbstractPlatform.php line 436 {"exception":"[object] (Doctrine\\DBAL\\DBALException(code: 0): Unknown database type json requested, Doctrine\\DBAL\\Platforms\\MySqlPlatform may not support it. at /var/www/vhosts/h44633.web157.dogado.net/marketing.synapsengulasch.de/vendor/doctrine/dbal/lib/Doctrine/DBAL/Platforms/AbstractPlatform.php:436)"} []

Steps I have tried to fix the problem:

I also tried to clean the cache and to refresh. But again without any effect.

Thank you very much for support!

please am having this same issue to install mautic as well, hope any solution for this ?

Ok, I dived in deeper and solved the problem by using the information from this chat: https://github.com/mautic/mautic/issues/9200

Short way for all non techies like me:

Step1:

  • Open /app/config/config.php
  • Search for ‘server_version’ (in version 3.1.2 line 110)
  • Change line to ‘server_version’ => ‘5.7’,
  • Upload updated file to server

Step 2:

  • Open /app/config/local.php
  • Search for ‘db_server_version’ (in version 3.1.2 line 35)
  • Change line 35 to ‘db_server_version’ => ‘5.7’,
  • Upload updated file to server

Step 3:
*delete all files and folders in /var/cache/, but not the cache folder it self!

Step 4:
#login to your Mautic again, go to Plugins and push the Install/ Upgrade Plugins Button in the top left corner

This worked well for me now!
Thank you to all who spent time on supporting me on this. And feel free to contact me, if you have further question.

3 Likes

Ho, thank you so much
am gonna try it now

We’ve fixed this bug with MySQL 5.7 (Unknown database type json requested) in Mautic 3.2, to be released on November 30. The fix will only apply to new installations and to installations that don’t have db_server_version in their app/config/local.php yet (this is the case if you haven’t changed the default configuration in Mautic’s UI before). Otherwise you have to change the version in app/config/local.php yourself, as mentioned in Mautic 3.1.2 installed - Plugins are not available.

Apologies for the inconvenience and thanks for reporting this!