Your software Mautic 4.4.8
My PHP version is : 8.0
My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version
Web server
nginx/1.10.3
Database client version: libmysql - mysqlnd 5.0.12-dev - 20150407 -
PHP extension: mysqli curl mbstring
PHP version: 7.0.33-0+deb9u12
- nginx/1.10.3
These errors are showing in the Mautic log :
[2023-06-01 15:04:09] mautic.NOTICE: Swift_TransportException: Expected response code 354 but got code “503”, with message "503-All RCPT commands were rejected with this error: 503-Unexisting, forged or unallowed sender address 503-(campaigns+bounce_6478b0143824e640119510@xxxxxx.xxx) used 503-with authenticated connection (campaigns@xxxxxx.xxx) 503 Valid RCPT command must precede DATA " Log data: ++ Starting Swift_Transport_EsmtpTransport << 220 mx1.supremebox.com ESMTP >> EHLO mautic.xxxxxx.xxx << 250-mx1.supremebox.com Hello mail.server1642.mylogin.co [170.10.161.148] 250-SIZE 31457280 250-8BITMIME 250-PIPELINING 250-AUTH CRAM-MD5 PLAIN LOGIN 250-CHUNKING 250-STARTTLS 250 HELP >> AUTH CRAM-MD5 << 334 PDIyMTI4LjE2ODU2MzE4NDlAbXgxLnN1cHJlbWVib3guY29tPg== >> Y2FtcGFpZ25zQGFsbHRoaW5nc3dvcmRwcmVzcy5hZ2VuY3kgNmFhOTcyZjRkNWZlMzFlYTBhNTIxZTE0OTRmNmFjNGI= << 235 Authentication succeeded ++ Swift_Transport_EsmtpTransport started >> MAIL FROM:campaigns+bounce_6478b0143824e640119510@xxxxxx.xxx >> RCPT TO:emailaddress@email.com >> DATA << 250 OK << 550-Unexisting, forged or unallowed sender address 550-(campaigns+bounce_6478b0143824e640119510@allthingswordpress.agency) used 550 with authenticated connection (campaigns@allthingswordpress.agency) !! Expected response code 250/251/252 but got code “550”, with message "550-Unexisting, forged or unallowed sender address 550-(campaigns+bounce_6478b0143824e640119510@xxxxxx.xxx) used 550 with authenticated connection (campaigns@xxxxxx.xxx) " (code: 550) << 503-All RCPT commands were rejected with this error: 503-Unexisting, forged or unallowed sender address 503-(campaigns+bounce_6478b0143824e640119510@xxxxxx.xxx) used 503-with authenticated connection (campaigns@xxxxxx.xxx) 503 Valid RCPT command must precede DATA !! Expected response code 354 but got code “503”, with message "503-All RCPT commands were rejected with this error: 503-Unexisting, forged or unallowed sender address 503-(campaigns+bounce_6478b0143824e640119510@xxxxx.xxx) used 503-with authenticated connection (campaigns@xxxxx.xxx) 503 Valid RCPT command must precede DATA " (code: 503) Log data: ++ Starting Swift_Transport_EsmtpTransport << 220 mx1.supremebox.com ESMTP >> EHLO mautic.xxxx.xxx << 250-mx1.supremebox.com Hello mail.server1642.mylogin.co [170.10.161.148] 250-SIZE 31457280 250-8BITMIME 250-PIPELINING 250-AUTH CRAM-MD5 PLAIN LOGIN 250-CHUNKING 250-STARTTLS 250 HELP >> AUTH CRAM-MD5 << 334 PDIyMTI4LjE2ODU2MzE4NDlAbXgxLnN1cHJlbWVib3guY29tPg== >> Y2FtcGFpZ25zQGFsbHRoaW5nc3dvcmRwcmVzcy5hZ2VuY3kgNmFhOTcyZjRkNWZlMzFlYTBhNTIxZTE0OTRmNmFjNGI= << 235 Authentication succeeded ++ Swift_Transport_EsmtpTransport started >> MAIL FROM:campaigns+bounce_6478b0143824e640119510@xxxxx.xxx >> RCPT TO:emailaddress@email.com >> DATA << 250 OK << 550-Unexisting, forged or unallowed sender address 550-(campaigns+bounce_6478b0143824e640119510@allthingswordpress.agency) used 550 with authenticated connection (campaigns@allthingswordpress.agency) !! Expected response code 250/251/252 but got code “550”, with message "550-Unexisting, forged or unallowed sender address 550-(campaigns+bounce_6478b0143824e640119510@xxxx.xxx) used 550 with authenticated connection (campaigns@xxxx.xxx) " (code: 550) << 503-All RCPT commands were rejected with this error: 503-Unexisting, forged or unallowed sender address 503-(campaigns+bounce_6478b0143824e640119510@xxxxx.xxx) used 503-with authenticated connection (campaigns@xxxx.xxx) 503 Valid RCPT command must precede DATA !! Expected response code 354 but got code “503”, with message "503-All RCPT commands were rejected with this error: 503-Unexisting, forged or unallowed sender address 503-(campaigns+bounce_6478b0143824e640119510@xxxx.xxx) used 503-with authenticated connection (campaigns@xxxxx.xxx) 503 Valid RCPT command must precede DATA " (code: 503) !! Expected response code 354 but got code “503”, with message "503-All RCPT commands were rejected with this error: 503-Unexisting, forged or unallowed sender address 503-(campaigns+bounce_6478b0143824e640119510@xxxxxx.xxx) used 503-with authenticated connection (campaigns@xxxxx.xxx) 503 Valid RCPT command must precede DATA " Log data: ++ Starting Swift_Transport_EsmtpTransport << 220 mx1.supremebox.com ESMTP >> EHLO mautic.xxxx.xxx << 250-mx1.supremebox.com Hello mail.server1642.mylogin.co [170.10.161.148] 250-SIZE 31457280 250-8BITMIME 250-PIPELINING 250-AUTH CRAM-MD5 PLAIN LOGIN 250-CHUNKING 250-STARTTLS 250 HELP >> AUTH CRAM-MD5 << 334 PDIyMTI4LjE2ODU2MzE4NDlAbXgxLnN1cHJlbWVib3guY29tPg== >> Y2FtcGFpZ25zQGFsbHRoaW5nc3dvcmRwcmVzcy5hZ2VuY3kgNmFhOTcyZjRkNWZlMzFlYTBhNTIxZTE0OTRmNmFjNGI= << 235 Authentication succeeded ++ Swift_Transport_EsmtpTransport started >> MAIL FROM:campaigns+bounce_6478b0143824e640119510@xxxxx.xxx >> RCPT TO:emailaddress@email.com >> DATA << 250 OK << 550-Unexisting, forged or unallowed sender address 550-(campaigns+bounce_6478b0143824e640119510@xxxx.xxx) used 550 with authenticated connection (campaigns@xxxxx.xxx) !! Expected response code 250/251/252 but got code “550”, with message "550-Unexisting, forged or unallowed sender address 550-(campaigns+bounce_6478b0143824e640119510@xxxxx.xxx) used 550 with authenticated connection (campaigns@xxxxx.xxxx) " (code: 550) << 503-All RCPT commands were rejected with this error: 503-Unexisting, forged or unallowed sender address 503-(campaigns+bounce_6478b0143824e640119510@xxxx.xxx) used 503-with authenticated connection (campaigns@xxxxx.xxx) 503 Valid RCPT command must precede DATA !! Expected response code 354 but got code “503”, with message "503-All RCPT commands were rejected with this error: 503-Unexisting, forged or unallowed sender address 503-(campaigns+bounce_6478b0143824e640119510@xxxxx.xxx) used 503-with authenticated connection (campaigns@xxxx.xxx) 503 Valid RCPT command must precede DATA " (code: 503) (code: 503) (uncaught exception) at /home/www/mautic.xxxx.xxx/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Plugins/LoggerPlugin.php line 124 while running console command mautic:emails:send
{“hostname”:“server1642.mylogin.co”,“pid”:27683}
[2023-06-01 15:04:09] mautic.WARNING: Command mautic:emails:send
exited with status code 255 {“hostname”:“server1642.mylogin.co”,“pid”:27683}
Your problem
My problem is :
I can’t figure this out because it works and then doesn’t a bunch of times, and then it works, but even when the emails go through, I get an error log with the same information, and sometimes it says it was successful, I know the customer’s email isn’t actually receiving anything because they check there spam folder, inbox, and even have the email I’m using to send with from Mautic in there safe sender list and that doesn’t help.
My email server works fine with any other program, including WordPress and using plugins in WordPress to connect to my email server settings works fine, only Mautic I have this issue with.
I still have no idea why its using or showing server1642.mylogin.co with hostname because I have my email address with email server as host, that information it shows is my actually dedicated server address to login to my server, not Mautic.
I also don’t know what this is about campaigns+bounce_numbers@xxxx.xxx that is not a real email address and I have an email address using capaigns@xxxx.xxx and I also have an email address bounced@xxxx.xxx for my cron jobs for Mautic to send any reports to
I have Autism and have a hard time explaining sometimes, if someone understands what this problem is and could do like a zoom or remote call with me to help me fix this, I really would appreciate it, I’m also on Slack in the Mautic community.
Steps I have tried to fix the problem :
Contacted my web hosting support for my server, they tell me this is a Mautic issue and not on my server so they won’t help me. If there was more details on it being my server that I could give them, than they would look into it. I did a backup first of database and mautic file structure itself before doing an update. It took me 5 tries to get the update to work, I was getting an error unable to download. My incoming/outgoing connections are good I have all Mautic approved and when it does an update any new IP addresses show up I add them to approve so that’s working. Before Mautic 4.4.x I really never ever had an issue, now I see more and more problems, but this is the big one that is a must, and deals with emails not sending. All of my cron jobs are are configured right and working I’ve testing them multiple times.