Mautic fetch email command is not working

Your software
My Mautic version is: 3.3.1
My PHP version is: 7.4
My Database type and version is: 5.7

Your problem
My problem is:
Hey, there I just upgraded mautic in the 3.3.1 version I getting an issue with email fetching.
I just created contact and add to the segment and start the campaign journey, when the user contact replies then send the other email, but replies is not working I also configure moniter email and contact replies section.

I used some cronjobs for this :


0 emails processed for {}INBOX with a criteria of UID 4726:1000004726

whereas I recieved the email from the use but canno’t recognise by imap.

These errors are showing in the log:
There is no issue in logs
Steps I have tried to fix the problem:

For solving this problem I tried to use contact replies to all mail but its not work for then change it to INBOX.
none of these working so I freshly update to 3.3.1 so I might think its version but its would’nt work.
I really need this to be solve kindly help me. I already try each and every articles and to solve the issue but none of them work.

Just google it to get your solution

Hi Kevin!
Thanks for the suggestion. This user clearly struggles with Google, maybe you want to suggest some search terms, or ask more questions about his problem.