Mautic Form Validation Message Does not Appear on Landing Page

Product Support
1

Your software
My Mautic version is: Where do I see this in the interface?
My PHP version is: 7.2.24-0ubuntu0.18.04.6

Your problem
My problem is:
I have a landing page https://marketing.satva.ai/index.php/get-satva
I have added validation message when someone tries to click submit with valid input. But the error message is not loading.

These errors are showing in the log:
/index.php/media/js/mautic-form.js:1 Failed to load resource: the server responded with a status of 404 (Not Found)
/index.php/mtc.js:1 Failed to load resource: the server responded with a status of 404 (Not Found)

Steps I have tried to fix the problem:
https://docs.mautic.org/en/components/forms -> I tried this but did not help

Can you please help - I am hoping to use this for my product launch. Everything else is set except this!! Any help is much appreciated.

2

Hi @sowmstays and welcome to the Mautic Community Forums!

This is shown at the bottom right of all the screens in Mautic.

It looks like you have a problem with your server configuration based on:

There should not be /index.php/ in the URL for your Mautic instance.

Take a look at your directory and ensure you have the .htaccess present? If not grab it from Github and drop it in.

You might need to edit the site URL in your global config after fixing it, to not have /index.php/ in the path.

3

Thank you so much! :slight_smile: The mautic version I have is v2.16.3. I will check on what you have suggested. Really appreciate the support.