Mautic is not processing bounce webhook from Sparkpost

Product Support
1

Hi there.



I love Mautic but can’t get the Bounce feature with Sparkpost running. I have used this instruction https://innotiom.com/mautic-sparkpost-setup/ and also checked the official guidance at https://mautic.org/docs/en/emails/bounce_management.html



At the side of Sparkpost, everything seems fine, and events get send successfully.

Q6tu65d.png



But unfortunately, Mautic seems not to process this webhook. What can I do about this? Has anybody experienced this as well?



Cheers,

Elias

2

Hi there.

I love Mautic but can’t get the Bounce feature with Sparkpost running. I have used this instruction https://innotiom.com/mautic-sparkpost-setup/ and also checked the official guidance at https://mautic.org/docs/en/emails/bounce_management.html

At the side of Sparkpost, everything seems fine, and events get send successfully.

But unfortunately, Mautic seems not to process this webhook. What can I do about this? Has anybody experienced this as well?

Cheers,
Elias

3

I’ve just realized even emails which have been successfully delivered are not getting moved to a different segment in my campaign after double-opt-in with a landing page. Either Sparkpost is sending wrong information or Mautic don’t understand the send data which has been send.

4

When sending a Test-Batch from Sparkpost to Mautic this message shows up:

Your server responded like this:

HTTP/1.1 200
Server: nginx
Date: Thu, 21 Sep 2017 15:09:38 GMT
Content-Type: text/html; charset=UTF-8
Content-Length: 7
Connection: close
X-Powered-By: PHP/7.0.22
Set-Cookie: 1c1da20931f17feadb0f08930c79bdd0=348184ca92fb521206be5c9e7025231e; path=/; secure; HttpOnly
Cache-Control: private, must-revalidate
Pragma: no-cache
Expires: -1

“success”

5

Old post but i’ll jump on it. Did you solve this matter? I can’t get it to work either. I do get the success response, but nothing happens in the back end/on the user.