Mautic Community Forums

Mautic is not recording Open Rate/Clicks Rate Correctly??

Does anyone notice this yet? Please look at your statistic now after upgrading to ver 2.9.0



I see my open rates dropped from ~40% to below 10% and that freaks me out! However, when looking through the stats carefully, I soon notice that only the open rates drop significantly, the click rates stay the same. The click rates in some many email is HIGHER than the open rate which is very abnormal.



Then I try to test it by subscribing to the campaign, open the welcome emails then check the contact log. The log does not show that the email has been opened. So I think this is bug?



Anyone got the same problem?

Does anyone notice this yet? Please look at your statistic now after upgrading to ver 2.9.0

I see my open rates dropped from ~40% to below 10% and that freaks me out! However, when looking through the stats carefully, I soon notice that only the open rates drop significantly, the click rates stay the same. The click rates in some many email is HIGHER than the open rate which is very abnormal.

Then I try to test it by subscribing to the campaign, open the welcome emails then check the contact log. The log does not show that the email has been opened. So I think this is bug?

Anyone got the same problem?

We seem to have the same problem indeed.