Mautic not tracking https pages

Product Support
1

Mautic is installed on wordpress on https server but is still not tracking these pages. Any help?

2

Mautic is installed on wordpress on https server but is still not tracking these pages. Any help?

3

I have the same issues. It seems to me Mautic has several bugs since they switched to 2.2. I have also problems with emailing, no tracking of read/clicked mails

4

Is Mautic also on HTTPS? Did you put the https//yourmauticurl to the tracking url in the WP plugin?

5

Yes, Mautic is also on HTTPS.

6

Could you share the WP page with Mautic tracking so we could inspect the request?

7

https://apigateway.shephertz.com/

8 
XMLHttpRequest cannot load https://pages.shephertz.com/mtc. Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://apigateway.shephertz.com' is therefore not allowed access.
9

What does that mean?

10

You have a conflit with your .HTACCESS “Access-Control-Allow-Origin”

11

Thanks, but, umm, could you also explain the next step for me to sort it out?

12

@namankapur
Edit the .HTACCESS where https://apigateway.shephertz.com is located and put

Header add Access-Control-Allow-Origin "https://shephertz.com"

Save and test

13

Thanks @ninjoan I have done what you had asked me to but unfortunately it still doesn’t work.

14

I replicate your problem in one of my Mautic and the solutions I give you fix the problem.

15

After performing everything that we could we are getting the following error: “NetworkError: 403 Forbidden - https://pages.shephertz.com/mtracking.gif?page_title=API%20Management%20|%20App42%20API%20Gateway&page_language=en-US&page_referrer=&page_url=https://apigateway.shephertz.com/&fingerprint=ef25221cc0c27d3c01097f8aee024032&resolution=1366x768&timezone_offset=-330&platform=Win64&do_not_track=unspecified&adblock=false”

Where https://pages.shephertz.com is the Mautic instance.

16

Have a look here for more information on this - http://stackoverflow.com/questions/10636611/how-does-access-control-allow-origin-header-work

I ended up adding this to .htaccess in my mautic folder:

Header set Access-Control-Allow-Origin http:// mysite .com Header set Access-Control-Allow-Credentials true Header set Access-Control-Allow-Methods: GET, POST, PATCH, PUT, OPTIONS Header set Access-Control-Allow-Headers: Origin, Content-Type, X-Auth-Token

N.B. replace mysite .com with your site name

EDIT: Ok, this method has caused normal mautic use to return a 500 error. I’ll keep working on it.

17

@Elenchus
Thanks for your idea.

I think add Quate and avoid 500 error. Like this.

<IfModule mod_headers.c> Header set Access-Control-Allow-Origin http:// mysite .com Header set Access-Control-Allow-Credentials true Header set Access-Control-Allow-Methods: "GET, POST, PATCH, PUT, OPTIONS" Header set Access-Control-Allow-Headers: "Origin, Content-Type, X-Auth-Token" </IfModule>

But I still having error on developer console of Google Chrome
XMLHttpRequest cannot load…

1 Like
18

Try making the last line:
Header set Access-Control-Allow-Headers “Origin, Content-Type, X-Auth-Token, X-Requested-With”

1 Like
19

@Elenchus
Finally I’m so sorry, because my hosting server doesn’t work mod_headers.
I will try with the other server.

20

Ah, that would do it.