Mautic Community Forums

Mautic User ID logic

Your software
My Mautic version is: 3.1.2
My PHP version is: 7.3.17-1
My Database type and version is: newest

Your problem
My problem is:

Hello,

is it normal that Mautic adds such user IDs in non-sequential order (1, 2, 3,…), but has jumps in between like here: 39, 87, 113, 114, 115
I did not delete any user. Those are the user ID Mautic has automatically given. The users were created via Wordpress Plugin WP Fusion.

Hi! Did you install tracking on your website?
Mautic also tracks your visitors and creates contacts from this visitors.
Click on the little person icon on the right upper corner on the contacts page. Any anonym contacts visible?
Thx Joey

Hi, thank you. That is the reason. Anonymous visitors are added as contact.
How can I disable the tracking of visitors? I don’t need that.

You will be missing out :slight_smile:
You can go to Settings - Config - Tracking and turn everything off.

In the Tracking settings was already everything turned off. Not sure why anonymous visitors are still tracked.


I clicked now on an IP to see the details.
The anonymous users are not coming from my website, but somewhere from Mautic. Why is Mautic adding anonymous users to my contacts?

Hi, it looks like this is a bug in Mautic:


Will this be solved in the new version 3.2?

Is there no way currently to completely disable that anonymous users are added? (And also wrongly added by bots/Mautic itself)