I will tell you what is happening to me, in case you can give me some idea of what to look for.
I have a Mautic on a server (4.2.1) and a WP with WooCommerce on another server.
I log in as an unidentified user to the store and browse the store. Mautic identifies the âvisitorâ by IP and does the tracking of what I am visiting on the web.
Without deleting cookie and without changing browser, I log into the store with username/password. The mautic_id remains the same as I have not changed user_agent or IP or anything.
After registering, it assigns me another mautic_id and creates in Mautic a ânewâ contact to which it adds the initial tracking of registered user, tagged, etc.
Note: I use WP Fusion PRO to integrate WooCommerce with Mautic.
If after a while I go back with the same browser, same IP, but logged in as a shopper in the store, it no longer tracks my visits to products, blog, etc.
It is as if Mautic stopped merging the mauitc_id that I had when I was an unidentified user (visitor) with the mautic_id of the user already identified as a contact.
Has something like this happened to you? I have several installations of Mautic with 4.1.1 and 4.1.2 and it does not happen to me, only in 4.2.0, so I wanted to rule out that it was not a bug and that it really is a bug in some configuration, although I doubt it.
Hello Pierre, thank you in advance for your interest in my problem.
Checked steps of logout/user cache browser&var/cache
We are sending the event mt(âsendâ, âpageviewâ, {email: âmy@email.comâ, firstname: âJohnâ}); from our WP but Mautic donât update the contact with this emails and firstname, do you know why Mautic donât update the contact? we have the mtc_id 27 in our session of WP and the contact 27 in Mautic are not updated.
Advanced Site Tracking: Enabling this option activates some additional tracking methods unique to WP Fusion. When Advanced Site Tracking is active:
If an anonymous visitor on your site is being tracked in Mautic, and later registers an account, submits a form, or makes a purchase, WP Fusion will merge the anonymous tracking data with the new contact record. This gives you a more complete picture of the visitorâs history on your site before they provided an email address.
If a user is logged in to your site, WP Fusion will send a mt(âsendâ, âpageviewâ, {âemailâ:âEMAILADDRESSâ} ); event to Mauticâs tracking script, to track pageviews for logged in users in cases where they default Mautic tracking canât properly identify them.
