Mautic version update process stuck

Product Support
1

I’m trying to update my version of Mautic from 1.2.3 to 1.3.1. When I login the bell tells me an update is available but selecting “update now” bring me to an “Updating Mautic” page stating its downloading the package with a spinning “In Progress” wheel. Unfortunately the wheel never stops and the update never happens.



Anyone have this issue or have any advice on how to make Mautic update?



Thanks.

2

I’m trying to update my version of Mautic from 1.2.3 to 1.3.1. When I login the bell tells me an update is available but selecting “update now” bring me to an “Updating Mautic” page stating its downloading the package with a spinning “In Progress” wheel. Unfortunately the wheel never stops and the update never happens.

Anyone have this issue or have any advice on how to make Mautic update?

Thanks.

3

Thanks for your quick response.

I’m sorry but, even though I have complete access to my server controls, I don’t understand command line well enough to execute these commands. I also have 3 other mautic builds on my server and believe the proper path would need to also be a part of the command too. This build has also stopped sending test emails now as well.

I’d like to manually replace the entire build (keeping the database of course). I will keep template files and media files but what config files do I need to keep to do this?

Thanks for your help.

4

I’m having the exactly same behaviour as @lwdeddie. Had it since the very beginning with 1.something version of Mautic. My colleague, who’s a developer, updates Mautic for me, probably with some magic listed in the @kuzmany’s link. But to me, these are just workarounds, not a cure. It would be nice if the simple update action would work. Especially as we’re now getting updates more frequently, as told in the 2.4.0 release announcement.