Multi-paragraph text injected through token

Product Support
1

Your software
My Mautic version is: 4.4.10
My PHP version is: 8.0.30
My Database type and version is: MariaDB - 10.6.16

Your problem
My problem is:
I need to inject multi-paragraph content into an email template. The number of paragraphs can vary, and therefore I can’t create one token for each paragraph, in the builder, as that would require that I know beforehand how many paragraphs there will be.

PS: to whatever extent this matters, I want to send these emails programmatically, by using the API’s send email endpoint. I am only mentioning this because I am starting to get the impression that tokens are handled slightly differently when sending through the API, but I might be wrong here.

Steps I have tried to fix the problem:

  • Newlines get ignored when the mail is rendered as HTML
  • The string that gets inserted into the token is HTML escaped by default, so adding tags doesn’t help, as they will just show up as raw text
  • In a desperate attempt, I’ve even tried sending an array of strings, but that doesn’t work either, it gets turned into the string “Array”

I have searched around, and in some places it is implied that HTML content should be supported, but I haven’t managed to get it to work. In other discussions that I have found, it is implied that this is not a supported feature (yet?). I am a bit confused. Is there any way I can achieve what I want?

1 Like
2

Is “some places” the mautic documentation? Please add an issue in github then. If not, there is a chance that its not supported yet. So this might then be a feature request (its a category in the forum.

I will try in the next days myself, as we also focus heavily on using the API.

3

The mautic documentation hints that HTML is supported, but is not completely clear if this applies to custom tokens. I mostly meant these forums, when I wrote “some places”.