Mautic Community Forums

New Problem with emails

Within quite a few of my contacts it says “Email probably had not been read yet” yet the same contacts are telling me that they have never received the email at all.



So, can anyone advise.






Within quite a few of my contacts it says “Email probably had not been read yet” yet the same contacts are telling me that they have never received the email at all.

So, can anyone advise.

PS I have had them check their spam folders and there is nothing there. They do not have images block and cookies are enabled.

That could be related to so many reasons - first, what email service do you use?
Could you check, whether Mautic delivers to your outgoing mail server?

Hi and thanks.

I am using my host as email provider for eg admin@mydomain.com

In the mautic email config it’s using php email.