Morning everyone… i’m new to mautic and seem to be running into difficulties recording page hits.
I get lots of page hits - but they all come up with no event name, and with the page URL and referrer as “Unknown” - this is absolutely useless to us…
Clicking on the event info shows:
Time on page: Unknown
Page URL: Unknown
Device name: DATA EXISTS FOR EACH HIT
Device OS: DATA EXISTS FOR EACH HIT
Device Brand: DATA EXISTS FOR EACH HIT
Device Model: DATA EXISTS FOR EACH HIT
Email: *CORRECTLY RETRIEVES DATAFROM CUSTOMER RECORD *
FristName: CORRECTLY RETRIEVES DATA FROM CUSTOMER RECORD
OMSID: CORRECTLY RETRIEVES DATA FROM CUSTOMER RECORD
Utm Source: CORRECTLY RETRIEVES DATA FROM CUSTOMER RECORD
Utm Medium: CORRECTLY RETRIEVES DATA FROM CUSTOMER RECORD
I’m sure its not possible that the page URL is unknown - so I must have made a mistake in configuring the snippet that goes onto our website - but I am not sure where to look for a fix…
I have checked that the correct data is being POSTED to the mautic installation - I can see the post data in the request to the tracking script. Data is passed in all of these parameters:
I can also see in the server logs that the post is being received! So the data IS getting to my mautic install. The hit IS appearing in the console - but the data associated with the hit is not there…
Very grateful for any pointers. Without trying to look at source, I’m out of ideas as to why the data is being lost after it is received by Mautic.
Installed on a dreamhost VPS. Chron jobs all working fine, Email tracking pixels working, and I can get data (name, email, custom fields) into Mautic from our email system by using the tracking pixel in our existing outgoing emails.