Plugsin missing

[vincent.fr]

Your software
My Mautic version is: 4.4.4
My PHP version is: 7.4.33
My Database type and version is: 10.5.18-MariaDB-0+deb11u1

Your problem
My problem is: Mautic installed by using composer. The plugins are missing, but not all. The user’s avatar is also missing.

These errors are showing in the log:

Today’s Mautic error log is empty. Check server error log for error messages Mautic didn’t have a chance to catch.

Steps I have tried to fix the problem:

It seems to me this is related to files and folder permissions or path.
I checked the permissions. Inside the docroot directory, this was done at installation:

cd docroot 
sudo -u www-data sh 
find . -type f -not -perm 644 -exec chmod 644 {} +
find . -type d -not -perm 755 -exec chmod 755 {} +
chmod -R g+w app/config/

The current permission state of the directory:

drwxr-xr-x  2 vincent  vincent    4096  1 mars  19:18 app
-rw-r--r--  1 vincent  vincent      54  1 mars  19:18 autoload.php
drwxr-xr-x  2 www-data www-data   4096  1 mars  19:18 bin
-rw-r--r--  1 vincent  vincent    4035  1 mars  19:19 composer.json
-rw-r--r--  1 vincent  vincent  591700  1 mars  19:16 composer.lock
drwxr-xr-x  8 www-data www-data   4096  1 mars  19:21 docroot
-rw-r--r--  1 vincent  vincent    1937  1 mars  19:18 Gruntfile.js
-rw-r--r--  1 vincent  vincent     422  1 mars  19:19 package.json
-rw-r--r--  1 vincent  vincent  153675  1 mars  19:18 package-lock.json
-rw-r--r--  1 vincent  vincent    6276 31 janv. 15:37 README.md
drwxr-xr-x 76 vincent  vincent    4096  1 mars  19:18 vendor

In System Info > Folder & File Permissions: all is writeable (green color)

Thank you for any suggestion.

[tobsowo]

Can you click on the search bar where it reads show all plugins at top left then unselect what might be there.

[vincent.fr]

Hi tobsowo, I tried. It does not solve the problem. in fact, there are only 3 plugins there, of which only Grape JS could be selected. The two other plugins have grey icons. thank you for your suggestion.

[vincent.fr]

I would like to ask one more question regarding the permissions of folders and files. Is it correct to have the folder vendor and app not belonging to www-data user and group. I’m having them under my own user name and group.

[tobsowo]

I have the challenge with 4.4.6 recently and I tried what I mentioned earlier and it worked probably I forget all I did.

[tobsowo]

Don’t much much technical experience and may not be able to answer this.

[vincent.fr]

I figured it out. It was due to a nginx configuration

location ~ /(addons|plugins)/ { deny all; }

I don’t remember where I copied this line from. I comment it, clear cache, and all plugins are there.

For the user’s missing icon: the problem was solved when I upgraded to 4.4.7.

[vincent.fr]

Hi Mikew, although you deleted the comment, I saw it in the notification email. Do you mean it is not safe to uncomment this line? I have to admit that my knowledge (nginx) in very limited and was not aware that it was the sensitive. Thanks.

[mikew]

Hi @vincent.fr - no this is how it should be, it was my mistake on the comment, I did not read my conf file correctly.

I can highly recommend linuxbabe nginx conf for Mautic, it can be found here.