Points are not updating or being awarded

Product Support Mautic 5 Install/Upgrade Support
1

Your software
My Mautic version is: 5.1
My PHP version is: 8.1
My Database type and version is: MariaDB Operator

Your problem
My problem is: Points are not updating.

These errors are showing in the log: I’m not getting errors.

Steps I have tried to fix the problem: I’ve tried to install the PointsBundle. Despite that being installed, there’s no way to cron them to update as there isn’t a file that specifically updates the points. I’m told v4 had a specific points system to update. But apparently 5 has changed that. Is there still going to be points in v5?

2

Hello, how are you assigning points?

3

I’ve tried globally and via direct actions in campaigns. Neither method seems to work.

4

So, like when a lead click in a link a point will be awarded?

We are currently doing this on email open, link click and mautic form filled, both in mautic 5 and 6.

The rest of your mautic works as intended? like send emails, record logs and all of that?

5

Something to that effect, yes. However, it’s not working.

Actually I’m also having issues where tokens with URLs are showing up as x-webdoc instead of https or even http.

This morning I’ve decided on updating to 5.2.7 - as 5.1 has been problematic. But I’m seeing that it doesn’t necessarily fix the points issue or the token URL issue.

It’s quite possible I’m in over my head.

6

Increase log level in mautic config/local.php file

<?php
$parameters = [
    // ...your existing stuff...
    'monolog' => [
        'level' => 'debug', // most verbose
    ],
];

Also check php error logs in your hosting

7

Thank you, I will take a look at it after I go thru the new version. I updated to v5.2.7 and already the other issue I was having with links not properly being linked in emails - is now fixed.

I’m keeping my fingers crossed that the update also fixed the issue with tracking points. I’ll report back soon.