iparker
November 24, 2021, 9:00pm
#1
Hello,
I want to send a email to a single contact.
For this I go to the contact-details, click on the “send email”-action and choose an existing email template. But the email is not loaded to the editor.
I just see the loading-spinner but no content in the email editor.
When I look at the network-response it seems that the content of the email template is fetched correctly.
We use mautic 4.0.1 with legacy email editor.
Hope someone can help me with this problem!
Best regards,
Timo
dirk_s
November 26, 2021, 5:22pm
#2
In case anyone else is also concerned…
opened 09:59PM - 10 Nov 21 UTC
bug
regression
### Mautic Version
4.0.0
### PHP version
7.4.27.
### What browsers a… re you seeing the problem on?
Firefox, Chrome, Not relevant
### What happened?
When sending a personal email, CKEditor is not fully loaded, so no Template emails can be loaded into the editor.
### How can we reproduce this issue?
Step 1: Got to Contact and select a contact (go into detail page of the contact)
Step 2: Open Google Chrome or other browser (like FireFox) developer tools and navigate to the console window
Step 3: Click to Send Email button (on contact detail page)
Step 4: On the modal windows choose the "Import from an existing template" select field and select any template
In the developer tool console window you will get "Uncaught CKEditor is not initialized yet, use ckeditor() with a callback." error message - and the email template is not loaded.
I tested this issue in 4 different servers in 4 different Mautic production instance. The issue was appeared after upgrading from 3.x to 4.x version.
### Relevant log output
```shell
No PHP log.
The issue is related with /app/bundles/CoreBundle/Assets/js/libraries/ckeditor/adapters/jquery.js?v16bd556d
Console log: Uncaught CKEditor is not initialized yet, use ckeditor() with a callback.
```
The screenshot of the issue:
### Code of Conduct
- [X] I confirm that I have read and agree to follow this project's Code of Conduct
MackAl1
December 13, 2021, 9:44am
#3
Hi Dirk,
Did you get any update on this issue?
Thanks,
Al
dirk_s
December 27, 2021, 11:28am
#4
Nope. The issue is not progressing yet…
MackAl1
December 27, 2021, 11:49am
#5
Hi Dirk,
I noticed that it in some cases after an upgrade the issue disappears.
Regards,
Al
emilio
January 21, 2022, 4:05am
#6
I have the same problem. Is there already a solution for this?
mikew
January 22, 2022, 12:52pm
#7
I am experiencing the same problem on a number of instances after updating to 4.1.0
robm
January 24, 2022, 7:20am
#8
Just checked and I have the same issue.
expert
February 1, 2022, 2:01pm
#9
We experience the same problem here on 4.1.2 and also already on previous versions (probably since 4.0.0).
sonu88
February 23, 2022, 5:12pm
#10
Anyone able to resolve this issue ?
joeyk
March 30, 2022, 7:45am
#12
Does it help if you regenerate assets?
wlsfh
March 30, 2022, 7:53am
#13
joeyk:
mautic:assets:generate
Thanks, but it did not work.
Still facing the same issue.
joeyk
April 1, 2022, 5:54am
#14
Actually this is a different issue @wlsfh , your problem is, that the sender address is not allowed in your SMTP.
wlsfh
April 1, 2022, 6:47am
#15
You might be right, as the issue I’m facing is better described here
I still have the issue, i opened a ticket but it was forgotten, and i gave up; I only have “other smpt” relays, so if this is the issue i won’t be able to use mautic for the time being
Hello all,
Do you still have the same problem with version 4.2.1?
Best regards,
wlsfh
April 1, 2022, 7:22pm
#17
I’m on 4.2.0 and it seems there’s no such issue.
Hello @wlsfh ,
You use Mautic “with legacy email editor”?
Pierre
wlsfh
April 1, 2022, 8:54pm
#19
Hi @pierre_a
If you mean the builder then yes.
