Mautic Community Forums

Problem with API - Add to Segment

Your software
My PHP version is : 7.2.31
My MariaDB version is: 10.4.13

Updating/Installing Errors
I am: Updating
Upgrading/installing via : Command Line

These errors are showing in the Mautic log : None

My problem is :

Hi, i use Mautic as a e-mail marketing automation in Hotmart (it’s a Brazilian company that hosts and sell online courses).

I recently updated my Mautic to 3.0.1 and I’m facing problemas with the Hotmart API.

There’s a tool called ListBoss, that connects to a lot of e-mail automation tools (as Mautic) and send contacts infos, for example:

If a contact has a status of “Abandoned Cart” or “Payment Error” or “Purshace Done”, they create this contact to me and send it to a new segment.

After the upload, ListBoss can still create the new Contact, but it’s doesn’t add the contact to my Segment.

Their API can even show a list of all segments available, but can’t add on it…

When i talked with Hotmart they told me that Mautic didn’t changed anything on it’s API in version 3.0, so it’s must be an error with My Mautic.

Is it true? Did Mautic changed anything regarding it’s API to create a new contact and add it to a segment?

PS: Just to be sure, that’s a two step process:

  • Creates a new user
  • Add it to a segment

Hotmart can still create the user (that’s why they told me that the API isn’t the problem and did not changed anything from 2.x to 3.0). But ListBoss can not add this contact to any segment

Steps I have tried to fix the problem :

I’ve tried:

  • Create a new OAUTH 2 credentials.
  • Create a new account on ListBoss.
  • Disable/Enable the API.
  • Recreate all the segments.
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Anyone can help me, please?

The question is simple: Did Mautic changed anything on API to ADD Contact to Segment in Mautic 3.0?

I had the same issue today,

It was solved by clearing / warming up the cache on mautic
see documentation for reference: Troubleshooting | Mautic

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