Redirecting While Preserving URL Parameters

Product Support Mautic 4 Install/Upgrade Support
1

Hey there,

I’m having an issue with URL parameter handling when redirecting from an email link to an unpublished landing page that redirects.

TL;DR
Mautic swallows URL query parameters while redirecting a user from
email link click > unpublished landing page > published landing page.

Use Case
I want to track certain link clicks in my emails. The user should get a thank-you message after clicking. Additionally, I’d like to show a feedback form on this page.

To add a bit of context to the feedback I’d like to store the email ID in a hidden input field. That’s why I need to pass on URL parameters (eid).

I could simply clone the thank-you page and directly to it, but I don’t want to have multiple of the same thank-you pages that I need to keep in sync. Hence, the redirects to a canonical thank-you page.

The Setup:

  • I have an email with a link to a Mautic Landing Page. The link contains a URL parameter: {pagelink=13}?eid=43.
  • The landing page 13 itself is unpublished and is set up to redirect (302) to https://mautic.mypage.com/thank-you.

The Goal:

  • I want to pass the eid query parameter through this redirect, so the final URL should be https://mautic.mypage.com/thank-you?eid=43.

The Problem:

  • Currently, when a user clicks the link from the email, they land on https://mautic.mypage.com/thank-you but without the eid=43 parameter.
  • From what I understand at looking at the source, the PageBundle/Controller/PublicController should append the original query parameters to the redirect URL.

It just doesn’t seem to be happening :sweat_smile:
This is the redirect chain.

URL Status Type
mautic.mysite .com/r/f94cda0b032abef161de1b170?ct=YTo1O[…]6NDQ7%3D&utm_source=mautic&utm_medium=email… 302 document / Redirect
mautic.mysite .com/feedback-link-3?eid=43&utm_source=mautic&utm_medium[…] ←eid param 302 document / Redirect
mautic.mysite .com/thank-you ← no eid param 200 document

You can see that the redirect from the landing page swallows the URL query/queries.

Questions

  • Am I misunderstanding how Mautic handles query parameters in redirects for unpublished pages?
  • Has anyone else experienced this issue, and if so, how did you resolve it?
  • Could there be a specific setting or configuration I’m missing?

Any insights or suggestions would be greatly appreciated.