Your software
My Mautic version is: 3.2.5
My PHP version is: 7.3.26
My Database type and version is: Mysql 5.0.12
Your problem
My problem is:
Hello,
I’m trying to use response tracking, but it’s not working.
I use Goddady’s SMPT and IMAP.
When testing cron via ssh I get the following message:
0 emails processados em {imap.secureserver.net:993/imap/ssl}INBOX com o critério UNSEEN
Please, anyone know how to solve this problem?
These errors are showing in the log:
[2021-02-10 10:12:35] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.1”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 10:12:35] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.0”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 10:12:35] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.0-beta2”,“stability”:“beta”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 13:21:29] mautic.NOTICE: PHP Notice - SessionHandler::gc(): ps_files_cleanup_dir: opendir(/var/lib/php/sessions) failed: Permission denied (13) - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/vendor/symfony/http-foundation/Session/Storage/Handler/StrictSessionHandler.php - at line 101 {“maxlifetime”:1440}
[2021-02-10 11:21:01] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.4”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.4.99”,“minimum_mautic_version”:“3.1.0”,“announcement_url”:""}}
[2021-02-10 11:21:02] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.3”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.4.99”,“minimum_mautic_version”:“3.1.0”,“announcement_url”:""}}
[2021-02-10 11:21:02] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.2”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.4.99”,“minimum_mautic_version”:“3.1.0”,“announcement_url”:""}}
[2021-02-10 11:21:02] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.2-rc”,“stability”:“rc”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.4.99”,“minimum_mautic_version”:“3.1.0”,“announcement_url”:""}}
[2021-02-10 11:21:02] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.1”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.4.99”,“minimum_mautic_version”:“3.1.0”,“announcement_url”:""}}
[2021-02-10 11:21:02] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.0”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.4.99”,“minimum_mautic_version”:“3.1.0”,“announcement_url”:""}}
[2021-02-10 11:21:02] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.0-rc”,“stability”:“rc”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.4.99”,“minimum_mautic_version”:“3.1.0”,“announcement_url”:""}}
[2021-02-10 11:21:02] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.2”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 11:21:03] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.2-rc”,“stability”:“rc”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 11:21:03] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.1”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 11:21:03] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.1-rc”,“stability”:“rc”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 11:21:03] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.0”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 11:21:03] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.0-rc”,“stability”:“rc”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 11:21:03] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.2”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 11:21:03] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.2-rc”,“stability”:“rc”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 11:21:03] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.1”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 11:21:04] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.0”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 11:21:04] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.0-beta2”,“stability”:“beta”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.4”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.4.99”,“minimum_mautic_version”:“3.1.0”,“announcement_url”:""}}
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.3”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.4.99”,“minimum_mautic_version”:“3.1.0”,“announcement_url”:""}}
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.2”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.4.99”,“minimum_mautic_version”:“3.1.0”,“announcement_url”:""}}
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.2-rc”,“stability”:“rc”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.4.99”,“minimum_mautic_version”:“3.1.0”,“announcement_url”:""}}
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.1”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.4.99”,“minimum_mautic_version”:“3.1.0”,“announcement_url”:""}}
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.0”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.4.99”,“minimum_mautic_version”:“3.1.0”,“announcement_url”:""}}
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.0-rc”,“stability”:“rc”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.4.99”,“minimum_mautic_version”:“3.1.0”,“announcement_url”:""}}
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.2”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.2-rc”,“stability”:“rc”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.1”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.1-rc”,“stability”:“rc”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.0”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 12:48:35] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.0-rc”,“stability”:“rc”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 12:48:35] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.2”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 12:48:35] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.2-rc”,“stability”:“rc”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 12:48:35] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.1”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 12:48:35] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.0”,“stability”:“stable”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
[2021-02-10 12:48:35] mautic.NOTICE: PHP Notice - Undefined index: show_php_version_warning_if_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.0-beta2”,“stability”:“beta”,“minimum_php_version”:“7.2.21”,“maximum_php_version”:“7.3.99”,“minimum_mautic_version”:“3.0.0-alpha”,“announcement_url”:""}}
Steps I have tried to fix the problem:
I migrated from Gsuite to Godday.
I did a new Mautic installation.
I started using Goddady’s SMTP and IMAP instead of SES.
I cleared the cache
Reset Mautic file permissions
