Retry events that Failed to execute campaign event

Product Support Mautic 5 Install/Upgrade Support
1

How can [Failed to execute campaign event]s be redone and notifications about failed events deleted ?

1 Like
2

Hi, you can’t delete the notification itself, only through database commands.
They won’t be retried, the campaign moved on. Unless it’s an email, and it wasn’t sent due to email frequency reason. Then it should be rescheduled. (And that is also visible.)

3

Hello Joey,

Thank you for your quick reply.

I didn’t fully understand that “it wasn’t sent due to email frequency reasons,” and that it should then be rescheduled. You also mentioned this is visible, but where exactly is it visible?

The issue occurred after I updated Mautic and the connection with Amazon SES was lost, resulting from a misconfiguration during update.

Best regards,
Eddie