Mautic Community Forums

Server error 500 during instalation

Your software
My Mautic version is: 3.3.3
My PHP version is: 7.4
My Database type and version is: MariaDB 10.5

Your problem
My problem is: I have filled in all the database fields correctly, and when trying to go to the next step, I get a 500 server error. What could this be caused? It seems I’m doing everything right and the server is working fine.

These errors are showing in the log: 500 Internal Server Error

Steps I have tried to fix the problem:

  • older version of database
  • change password of database
  • change database driver
  • change location of mautic folder on FTP

I found this in logs:

[2021-06-08 12:03:00] mautic.CRITICAL: Uncaught PHP Exception InvalidArgumentException: “There is not a step 1,1” at /home/jmpublicity/ftp/avilia-med/mautic/app/bundles/CoreBundle/Configurator/Configurator.php line 103 {“exception”:"[object] (InvalidArgumentException(code: 0): There is not a step 1,1 at /home/jmpublicity/ftp/avilia-med/mautic/app/bundles/CoreBundle/Configurator/Configurator.php:103)"}