Setting up Mautic cron jobs

Product Support
1

Your software
My Mautic version is: 3.0.0
My PHP version is: 7.3.20

Your problem
My problem is: Setting up Mautic cron jobs

Hello!
I tried importing contacts in Mautic several times without any success. I was then told that I have to set some mandatory cron jobs (mautic:segments:update; mautic:campaigns:update; mautic:campaigns:trigger; etc). However, I am not used to work with command lines and control panels. The command syntax that I used is:
Path to PHP+“space”+path to Mautic+“space”+mautic:…

Is it the correct syntax?
If you have any suggestions or advice to setup Mautic correctly, please share them with me :slightly_smiling_face:

2

Do you have ssh access? or are you doing it via a control panel?

3

Hello @devsrealm and thank you for replying.

I am doing it via a control panel (cPanel).

4

Don’t really have experience with c-panel, but could you paste what you’ve done!

5

These are the cron jobs that I have already created:

0,15,30,45 * * * * /usr/local/bin/lsphp /home/noticeofintentto/public_html/mautic/bin/console mautic:segments:update --env=prod

5,20,35,50 * * * * /usr/local/bin/lsphp /home/noticeofintentto/public_html/mautic/bin/console mautic:campaigns:update --env=prod

10,25,40,55 * * * * /usr/local/bin/lsphp /home/noticeofintentto/public_html/mautic/bin/console mautic:campaigns:trigger --env=prod

* * * * * /usr/local/bin/lsphp /home/noticeofintentto/public_html/mautic/bin/console mautic:import --env=prod

6

looks okay, have you tested that it works?

7

Do you have shell (terminal) access? If not, you’re unlikely to be able to troublshoot this effectively. If you do have shell access:

  • What user are those cron jobs running under?

  • What’s the output of:

    • ls -l /usr/local/bin/lsphp
    • ls -l /home/noticeofintentto/public_html/mautic/bin/console

  • What happens if you run the cron jobs interactively?

8

The above cron jobs were actually working @devsrealm :sweat_smile:.
The problem was that when I set them up, I just reactivated the imports from the import history, so I suppose that those already created imports were not up to date with the server’s cron jobs.
Anyways, when I started a new browser import, it worked correctly.

Thank you very much @devsrealm and @backseat! :slightly_smiling_face:

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