Uncaught ReferenceError: Fingerprint2 is not defined

Product Support
1

Hi!



I’m new in Mautic and I’m trytint to set it up. Followint the gettins started documentation I’ve installed the Tracking Javascript in our website but I think I did something wrong.



This is the message of the web browser



Uncaught ReferenceError: Fingerprint2 is not defined

at Object.m.sendPageview (mtc.js:61)

at mtc.js:62

at mtc.js:62



Can somebody help me? Thanks

2

Hi!

I’m new in Mautic and I’m trytint to set it up. Followint the gettins started documentation I’ve installed the Tracking Javascript in our website but I think I did something wrong.

This is the message of the web browser

Uncaught ReferenceError: Fingerprint2 is not defined
at Object.m.sendPageview (mtc.js:61)
at mtc.js:62
at mtc.js:62

Can somebody help me? Thanks

3

I have the same problem here inserting the Tracking script on a Moodle website.

Uncaught ReferenceError: Fingerprint2 is not defined
at Object.m.sendPageview (pages.********.com.br/mtc.js:61)
at pages..com.br/mtc.js:62
at pages..com.br/mtc.js:62

4

I found that this is a Fingerprint2 error.
Follows link about it:
https://github.com/Valve/fingerprintjs2/pull/202

But I still did not fixed it here.

Best wishes,
Lucas

5

I’m also facing same issue.
@escopecz : a little help here.

6

Same issue here, still not resolved?

7

This is happening for webapps using requireJs.

8

Same for me, on a sub-domain. Works fine for the main domain

See

https://www.zuznow.com/ (fine)

http://lp.zuznow.com/solve-browser-compatibility/

Uncaught ReferenceError: Fingerprint2 is not defined
at Object.m.handleFingerprintInit (mtc.js:76)
at Object.m.sendPageview (mtc.js:75)
at mtc.js:77
at mtc.js:77

9

Since @chenlev provided information that it works on the main domain but not a subdomain I can only assume the fingerprint library is not loading, so I went to cdnjs deliver and referenced the file in the header and the issue is resolved.

https://cdnjs.cloudflare.com/ajax/libs/fingerprintjs2/1.5.0/fingerprint2.min.js

Of course, it would make complete sense that any required libraries are installed and working with mautic and it’s associated scripts without the need to manually installing the dependent scripts separately.

10

Hi @DerekBuntin i’m having this exact same issue.
Did you simply add in the header and it worked?

Thanks

11

@frank that’s correct, I added it to the header of the main website header.