Using Twilio SMS text mesage

Product Support
1

I set up an account, purchased a number from Twilio and put all the details in the plugin configuration in Mautic.



I created a test campaign and a test landing page form. But I can’t seem to get it to work. I entered a number of test contacts with different phone numbers, but Twilio reports no outgoing messages.



Questions:

  1. which phone field does Mautic attempt to use? I assume it is MObile
  2. What format does Mautic need for the number? Does it need the COuntry code? I’ve tried +1##########.
  3. HOw can I test this best?



    And, of course, what am I doing wrong that Twilio does not send the texts?



    Thanks for all help anyone can give.
2

I set up an account, purchased a number from Twilio and put all the details in the plugin configuration in Mautic.

I created a test campaign and a test landing page form. But I can’t seem to get it to work. I entered a number of test contacts with different phone numbers, but Twilio reports no outgoing messages.

Questions:

  1. which phone field does Mautic attempt to use? I assume it is MObile
  2. What format does Mautic need for the number? Does it need the COuntry code? I’ve tried +1##########.
  3. HOw can I test this best?

And, of course, what am I doing wrong that Twilio does not send the texts?

Thanks for all help anyone can give.

3

I found my problem. I hadn’t put the submit action in.

I also found that it only does US numbers and it doesn’t matter if you put +1 or not

4

?

5

@sraisz:

I also have problems with Twilio, so I am very interested in this. What do you mean with [quote=26100:@sraisz]I also found that it only does US numbers and it doesn’t matter if you put +1 or not[/quote]?
I am trying to send from a (purchased) German Twilio number to my own German cellphone number. Does this not work?

6

@sraisz
I am also attempting to send SMS messags with Twilio and Mautic. Please help me to understand how to get it working properly. How do I add the “submit” action to the campaign?

This is what I have so far…
image

Am I missing something?

7

Hello, in the origin of data of the campaign you need to put a Segment or a Form, this is the first box of the campaign. The next need to be an action to send a message text.