We have the twilio plugin installed and functioning, both sending SMS and receiving replies. The replies are saved to the contact record and campaign decisions function with replies. How else can we better interact with SMS replies besides dumping the reply into the contacts history page?
How can I later reference the reply SMS sent from a contact to mautic?
For example we may want to…
Update a contact field with the reply information.
Include the SMS reply in an email.
Send the SMS reply to a different script/endpoint/webhook.
Thanks
Hi, have not done anything like that up to this point. You might need some custom development to make this work.
If you are interested we can catch up on the meeting where you present the problem and we see if I can help you with that.
Drop me a DM if interested.
The replies are currently stored as campaign events.
Should there be only one campaign for the purpose of listening to twilio replys via webhook and taking action accordingly or should the logic happen off Mautic (Twilio studio?) but then you miss the webhook reply and would have to use the API to injest data.
How are people using their SMS campaigns?