Version 2.13.1 update fails

Product Support
1

When attempting to update to Version 2.13.1 of Mautic, the update completes but then an error message displays that the install is broken.

This happened on three domains.

I restored from a backup and tried again and the same thing happened.

Is there something wrong with the update?

2

Try updating it using ssh and running php 7.
Here is what I usually do:

  • rm -rf app/cache/prod
  • php70 app/console mautic:update:find
  • php70 app/console mautic:update:apply
3

@mediamix you need to migrate database also

4

how do we migrate the database?

5

@alfredosimoes php app/console doctrine:migration:migrate

6

I tried upgrading to mautic 2.13.1 again and am having the same problem.
Install crashed at last step when it is clearing cache.

My server is an Ubuntu 16.04 with ISPConfig.

I have ungraded in the past with no problem.

Prior to this upgrade there were files in the /var/www/clients/client1/web6/web/mautic/app/cache/prod and owner/group of all folders are web6/client1

After the crash, the ip_data, prod and run folders remain while the files within those folders are gone.

Given that upgrades have worked in the past, and permissions have not been changed, I have to think that there is an issue with the update.

Any thoughts?

7

@mediamix how did you try to upgrade the mautic ?

8

As you know, when logged in to Mautic there is a bell icon to the right of the Mautic logo in the upper left corner.

Clicked on the bell and then Clicked on update now.
This is the same way that I have upgraded in the past.
By the way, the version I was trying to upgrade to is 2.14.0

Thanks for the help

Joe

9

@mediamix to upgrade mautic by bell sometimes not work properly.

10

So you have a procedure that works?