Whitelabeling not applying

Product Support
1

Your software
My Mautic version is: 3.3.3
My PHP version is: 7.3
My Database type and version is: mySQL

Your problem
My problem is:

I’m using Nickian whitelabel (GitHub - nickian/mautic-whitelabeler: Easily change the logos, colors and company name in the Mautic user interface.). I customize everything (colors, logo, etc) and apply the whitelabe. For the entire process, it says that everything is successfully applied.

However, when I enter my Mautic installation, only the footer writing is changed. The logo, the colors and the Favicon are still the default Mautic. I tried to clean the cache via Terminal but nothing.

Has someone had this issue and found a solution? What can I do? Are there alternatives for the whitelabeling?

Thakn you very much :slight_smile:

1 Like
2

Actually it is a solid tool. It should work. Try another browser and see if it’s working.

2 Likes
3

I agree. In the past I never had issues with it.

I solved the issue, thank you :slight_smile: it was chrome that, even after cleaning its cache, still had issue. After moving to Brave, cleaning the browser cache, whitelabelink and cleaning the browser cache again worked like a charm.

Thank you :slight_smile:

4

I ran into similar problems. Maybe it can help other people. Clearing cache and different browsers didn’t work for me.

I had to run the mautic:assets:generate command

5

the white labeler is returning 404 page not found in mautic 5. what could be the problem?

6

The problem is that the plugin is only working for up to Mautic 4.4.11.
It is written here:

It makes sense to read the forums. We often talk abuot how every wingle Mautic Plugin ahs to be rewrittenm in order to work in Mautic 5.

7

Thanks Joeyk. Do you know how I can change the logos manually in version 5? Which files I may need to edit to change the logos?

8

Hi, sorry, I didnt have time to look into it yet.

9

its alright, thanks