You do not have access to the requested area/action

Product Support
1

Your software
My Mautic version is: v3.0.1
My PHP version is: 7.3.21

Your problem
My problem is: Cannot select any contact source at at campaign builder, the error message is: “You do not have access to the requested area/action”

Please note the user has ‘administrator’ privileges.
Mautic was upgraded from 2.16.3, there was no such issue then.

These errors are showing in the log:
Nothing in:

  • nginx error log
  • php-fpm log
  • mysql log
  • mautic var/log/mautic_prod-[today].php

nginx access log shows 200 ok for
https://mysite/s/campaigns/sources/new/mautic_91...bc040be?sourceType=lists&_=1597685135139&mauticUserLastActive=185&mauticLastNotificationId=6593

Steps I have tried to fix the problem:

  • looked into all logs I can think of
  • rm -rf var/cache
  • searched this forum
  • googled
  • checked github issues

nginx config: https://pastebin.com/Z5N3RYDF

2

You got the issue immediately you upgraded from v2.16.3 right, check if the mautic user hasn’t changed to root.

3

Yes, imediatelly after upgrade. Do you mean linux user running php? No, the user still www-data. I’ve double-checked all directory content is owned by that user/group.

p.s. I am watching this topic but did not receive mail notification about your answer :frowning:

4

I found an intermediate reason:
mautic\app\bundles\CampaignBundle\Controller\SourceController.php in function newAction I have $sourceType="" despite the value definitely exists in the request:
https://mysite/s/campaigns/sources/new/mautic_1422...7d?sourceType=forms&_=1598278532864&mauticUserLastActive=943&mauticLastNotificationId=

$this->request looks like this:

### Symfony\Component\HttpFoundation\Request Object
(
    [attributes] => ...
    [request] => ...
    [query] => Symfony\Component\HttpFoundation\ParameterBag Object
        (
            [parameters:protected] => Array
                (
                )
        )

so query is empty.
Still looking why.

p.s. my nginx redirect rules look like this, are they correct?

 location / {
    try_files $uri $uri/ /index.php$uri$args;
 }

 location ~ .php$ {
   include snippets/fastcgi-php.conf;
   fastcgi_pass unix:/run/php/php7.3-fpm.sock;
 }

 location ~* ^/index.php {
   fastcgi_split_path_info ^(.+.php)(/.+)$;
   fastcgi_pass unix:/var/run/php/php7.3-fpm.sock;
   fastcgi_index index.php;
   ....
 }

I tested it with simple file:

<?php
echo "<pre>".print_r($_GET, 1);

And it looks correct, so the values get lost somewhere in Mautic/Symfony :frowning:

p. p.s. error message is more than misleading :frowning: .

5

Hi,

Did you find a solution to this issue? I’m having the same problem.
Tried several things, from fresh install, clean cache, upgrade - downgrade, and permission changes, ssl self signed - enable - disable, and so on, still the same issue when I try to create a form.
No logs nor issues are noticed on the mautic side.
Any help will be appreciated! Also noticed today builder for a landing page does not work too it does not give me a chance to drag and drop items.

Thanks.