500 error when installing after admin user - PHP Fatal error: require(): Failed opening required

Product Support
1

Hello,



I’m trying to instal Mautic on a fresh Amazon Linux EC2 server running php 7.0, mysql and apache 2.2. I have not yet made any major changes to php.ini, httpd.conf, etc but will do later.



During the instal process I get to the ‘Mautic Installation - Administrative User’ fine but when I click next, I get a 500 server error page.



Here is the error from errors_log:



[Thu Nov 24 10:37:14.566634 2016] [:error] [pid 32109] [client 151.226.161.42:59168] PHP Fatal error: require(): Failed opening required ‘/var/www/html/mautic/app/cache/prod/doctrine/orm/Proxies/__CG__MauticUserBundleEntityRole.php’ (include_path=’.:/usr/share/pear7:/usr/share/php7’) in /var/www/html/mautic/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php on line 209, referer: http://www.millsmeyer.com/mautic/index.php/installer/step/2



I have mautic installed in a sub-directory /var/www/html/mautic but I’m not sure if that is causing the problem. I get the vague impression from searching online that this might be caused by a .htaccess file but I’m not sure.



Can anyone help please?

2

Hello,

I’m trying to instal Mautic on a fresh Amazon Linux EC2 server running php 7.0, mysql and apache 2.2. I have not yet made any major changes to php.ini, httpd.conf, etc but will do later.

During the instal process I get to the ‘Mautic Installation - Administrative User’ fine but when I click next, I get a 500 server error page.

Here is the error from errors_log:

[Thu Nov 24 10:37:14.566634 2016] [:error] [pid 32109] [client 151.226.161.42:59168] PHP Fatal error: require(): Failed opening required ‘/var/www/html/mautic/app/cache/prod/doctrine/orm/Proxies/__CG__MauticUserBundleEntityRole.php’ (include_path=’.:/usr/share/pear7:/usr/share/php7’) in /var/www/html/mautic/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php on line 209, referer: http://www.millsmeyer.com/mautic/index.php/installer/step/2

I have mautic installed in a sub-directory /var/www/html/mautic but I’m not sure if that is causing the problem. I get the vague impression from searching online that this might be caused by a .htaccess file but I’m not sure.

Can anyone help please?

3

Answering my own question, this appears to be cache issue! No idea how there can be a cache issue with a new install, surely a problem with the code uploaded by Mautic?

just delete everything in app/cache/prod

cd app/cache/prod
sudo rm -R *

4

This fixed my issue too. Installation of an upgrade to Mautic hung during the final step.

The error was: ERROR Fatal error: require_once():

I waited a couple of days thinking that it would clear itself, but no.

I deleted the Mautic/app/cache/prod from within an FTP client.

The Mautic issue was resolved and I was able to log in correctly.

5

I got this issue as well. Mautic kind of ‘hung’ at the last step of installation when attempting to clear application cache and manually doing it resolved this for me too.