All my account information is gone

Product Support
1

Good Morning,
All my account data is gone, I'd like to know what happened to my account.
Login: contato@psyalive.com
2

Good Morning,
All my account data is gone, I’d like to know what happened to my account.
Login: contato@psyalive.com

3

What account? Is it self-hosted? Hosted on mautic.com?

4

Yes, in the case hosted on mautic.net, I reset the password and all my data has been lost within my account. Do you have any way to recover?