Allow campaigns to send marketing emails multiple times

Ideas and Feature Requests
1

My idea is:

I think these groups of people would benefit from this idea: all Mautic users

Why I think they would benefit from this idea: So they can send compliant marketing emails.

Any code or resources to support this idea:
Related PR that removes certain headers for transactional emails (which is good). Transactional emails in campaigns ignore the DNC setting by volha-pivavarchyk · Pull Request #11786 · mautic/mautic · GitHub

Are you willing to work on this idea?: yes

What skills and resources do you need to explore this further? Community buy in

As a user of Mautic, I like to send emails that contain marketing content to the same contact multiple times. Especially, if there is a lot of dynamic content in the emails. As an example: a cart abandonment emails where the products are different each time, but it is always the same Mautic template email.

This is just a mockup to explain the idea. Maybe better to use a toggle button.

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1 Like
2

Hello adiux,

I think your idea is a much needed feature. And I will vote for it shortly.

I have been working with segment emails which by default only allow you to send one email to a contact in the relevant segment. For some this is ok. But why limit it to one ?

However if some contacts in the segment have typos in there email address the first send fails. If you correct the email typo the segment email is never resent. And you cannot force a resend for that one contact either. That would be a great feature too.

Cloning a segment email seems inefficient. Why not allow the the re-sending of emails to the same segment email multiple times without cloning ? Why clone if they are the same ?

Also from a testing point of view you may wish to resend the same segment email many times and you have to do that via a clone. Again multiple sends would be a big time saver during development of emails.

The logic for sending one or many copies of the same segment email is a valid one. Why limit how many times a segment email can be sent. If one user only wishes to send one thats great but allow other to send more copies would also be a good thing too.

Thanks.

3

Thanks @andrew_c3 , there are some good points and I see your problems.

I learned yesterday that this PR exists. It will implement this idea.

Hopefully, it will also help with the ones you mentioned :folded_hands:

4

Hello, adiux

Thanks for linking in the PR above. Its close but not a perfect solution. I would appreciate you removing the solution tick so that the conversation can continue on this subject as I’m developing an alternative - see below.

I have read the PR and its a feature that is designed to resend emails only to those unsubscribed contacts and not all contacts in the segment email. The PR has been stalled for a while and only applies to 5.x and I’m running 6.0.0 at the moment.

However I’m experimenting with a custom plugin for my development platform that via a console command can reset the segment email to it thinks it hasn’t been sent and therefore can be sent again by Mautic. The segment email id with be a parameter of the console command.

I am asking the community for a little help with how the database works in this regard ?

Thanks.