Any help needed on troubleshooting my emails not sending out

Product Support Mautic 5 Install/Upgrade Support
1

Your software
My Mautic version is:
My PHP version is:
My Database type and version is:

Your problem
My problem is:
Emails will not send out. I tried the smtp test mail, which was send out towards mailersend and received.
A manual mail to a contact is not working, and also my campaigns are not received by mailersend.
I did not find any logs in the usual places which would result in showing me a issue.

These errors are showing in the log:
none
Steps I have tried to fix the problem:
Tried the manual mail, which did not worked
tried the test mail under smtp setup, which worked

1 Like
2

Hi!
As I understand you are using mailersend. Can you share how you set up the DSN?
Did you send test email from the config? if so - did it work?
Is your sender email allowed in Mailersend?

1 Like
3

Hii,
I am facing a similar issue.
I have hosted Mautic5 on my VM using Coolify and my email provider is Hostinger.
I am able to send Test Mails, but when I try sending emails to individual contacts, it shows successful but the email does not get delivered.
Thanks in advance.