Beginners Mistake? Campaigns does not start; Test-Emails working; Please help

[woem]

My Mautic version is: v3.2.5
My PHP version is: 7.4.15

My campaigns doesn’t work - from the beginning.

These errors are showing in the log: no errors

Steps I have tried to fix the problem: trying different campaign setup. Sent Test Emails.
(Test Emails are working)

Details: If I create a new form (only with email Adress field) and choose “actions: send mails” my form entry fires a new email → that’s fine (but just a test).

If I change the action in the form to “add to list / segment (my pending list)” and want to start my double-opt-in-campaign, nothing happens.
Tried to built 3 different campaign setups, based on different best practices on the web (Mautic and Hartmut.io (Eine Mautic Double-Opt-In Kampagne ganz einfach erstellen) → no emails, no actions.

Please see also screenshots.

Any Idea where I can begin to check?

THANK YOU a lot!

Best regards
Wolf

[joeyk]

Hi,
Couple of questions:

1. Are your contacts in the campaign at all?
2. Where does your campaign stuck? can you share the campaign actions and decisions?

Thx
Joey

[woem]

Hello Joeyk,

thank you for your help.

1. Where can I see if contacts in the campaign? See the screenshots attached (here I see no contacts).

2. I shared screenshots with you. There are no contacts in.

Don need more details?

Thank You and best regards
Wolfgang

[woem]

I saw: We have to go through the setup steps again. THX

[joeyk]

Actually I have a blogpost about why Campaigns fail, feel free to check it out.
Here I think you might have a cron issue.
“Hat gültige Email Adresse” - will not do a proper verification for you, since it’s just an MX record test.
At the same time it will pull your campaign back by 1 cron cycle, so if your cron launches every 5 min, your contact will get the verification email after 12 minutes apprx.
See my blogpost here:

Troubleshoot Mautic Campaigns: Fix Membership and Pending Actions – Joey Keller

[woem]

Thank You @joeyk. Very good post!

I think, we get stuck here:
“Segments are fine, contacts can re-enter the campaign but the campaign steps are still not triggered for my contacts. Why?”

We use campaign forms and the contacts entering the campaign, then: nothing happens (screenshot).

Then: We have to fix our cron jobs, right?

Best regards
Wolf